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Software Product Support Services from Fujitsu
Fujitsu offer a range of software product support services focused on delivering software support on products from Microsoft, Novell and Citrix. The services range from reactive advice & guidance to comprehensive proactive and reactive product support. The services are delivered directly by Fujitsu, and form a cheaper and vendor-neutral alternative to contracting directly with one or more vendors.
Insights & Opinions
- IT Service Desk management
- Everyone wants answers - and the quicker the better. Enhancing the management of knowledge at the Service Desk is helping to achieve this goal.
Citrix Services
Fujitsu are set to become one of a small number of Citrix System Integrator partners in the EMEA region.
Novell Services
Fujitsu have a long history of working with Novell and designing, implementing and maintaining solutions based on Novell’s technology.
Service delivery overview
Highly trained support staff available when you need them
Service quality and feedback
All our customers are given the opportunity to complete a detailed web-based survey. Although the survey is optional, return rate is constantly 40%+, and the feedback directly informs staff appraisal and objectives.
Delivered value
Enterprise software support at a price you can afford
Who can benefit from Fujitsu's support services?
These services are applicable to any organisation using software products from Microsoft, Novell and/or Citrix. They are not specifically geared to any particular size of business or sector.
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What our customers say about us
“The call was dealt with professionally and in a structured manner to ensure the best possible resolution was achieved.”“Impeccable service as usual from PSG on what was a critical problem for the customer. Many thanks.”
“Service was excellent. Call was well handled and the engineer followed up the investigation regularly.”
