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Your future VoIP experience

Offering Groups:

Managed Services

Regions:

United Kingdom

Challenges:

Reducing costs
Converge voice, data and video onto a single network

Benefits:

Reduced operational costs by as much as 40%
Predictable costs - single inclusive charge for landline, mobile and voicemail based on a per user per month service
Improved flexibility - telephone and voicemail services are accessible anywhere, so staff can be quickly relocated
Improved security - industrial strength technology is combined with a strong security focus
Enhanced customer service - with a high performance, fully integrated communications network
Reduced costs associated with moves and changes
Increased staff productivity - with access to a wide range of improved support tools

Your future VoIP experience

Fujitsu’s Managed VoIP Service provided the ideal solution for you.

Customer’s Challenge

You realised that the key to maintaining agility and reducing costs in the long term was to converge voice, data and video onto a single network. Initially, you wanted to migrate certain key areas of the business to Voice over IP (VoIP). However, it was concerned that the cost savings enabled by VoIP would be negated by the capital expenditure needed to migrate. You also wanted to be sure that any potential third party understood its long term strategic aims. This meant an independent supplier with experience in the implementation, management and support of IT networks who could deliver long term value was needed.

Fujitsu’s Solution

Fujitsu’s Managed VoIP Service provided the ideal solution for you. As a standardised managed service it was easy to adopt, offered low risk, predictable operating costs and very little upfront capital expenditure. Fujitsu’s independence and broad expertise meant that it was able to advise on an incremental approach to balance the achievement of long-term strategic goals with minimal, short term disruption. The Managed VoIP Service was implemented in a few key operational areas on a Price per User per Month (PUPM) arrangement. It included comprehensive support, ongoing service monitoring and had the scalability to expand into other areas at little or no added cost. Fujitsu is now working with you to integrate additional data, voice and video services, such as unified messaging, multimedia video conferencing, collaborative contact centres and interactive multimedia response systems as part of longer term convergence strategies.

Benefits to our Customer

Reduced and predictable costs
The PUPM fee is as much as 40% cheaper per person per month than your previous arrangement and provides predictable costs.
Improved business flexibility
The Managed VoIP Service is hugely scaleable, with little or no incremental costs involved in migrating to new sites or business areas. Previously, each desk move or number change incurred between £80-£100 in associated costs.
Improved security
Fujitsu has unrivalled experience in delivering secure network infrastructures and the Managed VoIP Service provides the level of responsive support ideally required from an outsourced IT service.

Vendor independent

Fujitsu understands that convergence is a key strategic concern. Its Managed VoIP Service is designed to support a long term partnership to deliver real value. Furthermore, Fujitsu’s independence means it has no vested interests in maintaining or implementing particular hardware or software other than that best suited to the business’ goals.

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