Making the Change: Time to cut the telephone line

You’ve read some compelling facts about VoIP but like any prudent organisation you want to be sure that you’re right to make the switch.

Before casting around for the right IT partner, what marks out those organisations that are ready for VoIP?
Does this checklist of organisational features strike a chord?

• long-established
• geographically-dispersed
• history of growth through acquisition
• desire for unified/multi-channel contact centres
• the use of multiple network suppliers for both voice and data
• hundreds of small sites/offices and/or thousands of field/home based workers
• outsourcing to an underachieving supplier where contract renewal is imminent
• need to avoid excessive CAPEX
• experiencing high data and branch-to-branch voice traffic rates
• an imminent move to new premises
• an appreciation of the benefits of ‘virtual’ Service Desks using dispersed skills and multiple locations

If your organisation ticks every point on this checklist, it should be poised to make the transition to VoIP already. If not, it ought to be.

Organisations that exhibit a number of the features should also be giving serious thought as to when and how to make the move.