Improving services and reducing costs

Hardware and software support from Fujitsu

With Fujitsu’s Infrastructure Support, you can reduce your hardware and software support costs, while providing the right levels of service for your business.

For many organisations we provide a compelling alternative to delivering support inhouse, freeing IT staff and budget for more important matters.

We take responsibility for providing support services, using our economies of scale, close vendor relationships and proven best practices to drive out cost and improve service levels.

Uniquely, with our Sense and Respond approach, we focus on more than simply achieving service levels, but actively reducing incidents by identifying and eliminating the source of recurring problems. It enables us to deliver a continuously improving service aligned with your business.

Hardware support: we offer a range of different options giving you a choice of service levels to meet specific business requirements. From break/fix services to ongoing maintenance, we ensure that in the event of any hardware problems arising, your business can continue to perform without any impact on user productivity.

Software support: whether it’s bespoke, application or packaged software, we can manage the support process from detection to resolution. We offer specialist expertise across a wide range of vendor software, including Microsoft, SAP and Oracle, reducing the need for expensive, inhouse skills.