A flexible desktop service to meet the diverse computing needs of your end-users
Fujitsu Managed Desktop takes care of your desktop environment driving out cost, improving workforce productivity and ensuring the flexibility to meet changing business demands.
Where in the past standardising the desktop environment was viewed as a key way to deliver cost savings, organisations now need to contend with and support a diversity of:
Technology devices: from PCs and laptops to the proliferation of tablets and smartphones
User expectations: with a workforce comprising baby boomers, generation x and digital natives
User roles: from task workers and knowledge workers to mobile users and office-based executives
Locations: providing flexible access to computing resources whether in the office, at home, on the move or at a WiFi hotspot
Our desktop services have been designed to both manage this diversity and respond effectively as needs change. So if your workforce contracts or expands, as the need to support more flexible and mobile working practices grows - and as consumer technology becomes more accepted in the workplace, you have the flexibility and capability to meet these demands.
Unlike other service providers, Fujitsu focuses on how the user experiences the desktop service. It means we look at what really matters to users - their pressing concerns – and how we can address these as quickly and easily as possible. We also consider how these problems can be eliminated moving forward – through better design and proactive system management. In addition, Managed Desktop is underpinned by lean principles and a culture of continuous improvement to ensure users can rely on IT to meet their needs.
Did you know?
Fujitsu is a leading provider of desktop services across Europe – managing over 2.9m desktop devices, including 1m in the UK. We are also the number 1 provider in the UK public sector.
Fujitsu is positioned in the Leader quadrant in Gartner’s latest Magic Quadrant for Desktop Outsourcing, Europe, and Magic Quadrant for HelpDesk Outsourcing, Europe
The 2011 Gartner Magic Quadrant for Desktop Outsourcing, Europe, and Magic Quadrant for Help Desk Outsourcing, Europe, position vendors based on their "ability to execute" and their "completeness of vision". Gartner defines ‘leaders’ in both market segments as “[those who] are performing skillfully. They have a clear vision of the market's direction and are developing competencies to maintain their leadership position. They shape the market, rather than follow it.”
The Galway Clinic turned to Fujtisu to deploy a virtualised server environment which allows it to host as many as 50 virtual servers across three physical hosts.
STX Europe have consolidated all of their IT management services with one supplier, Fujitsu. STX Europe decided to outsource the management of its entire IT infrastructure, including 1,400 desktop systems to Fujitsu Services.
Fujitsu's innovative Sense and Respond methodology guarantees a reliable desktop environment, a more efficient business operation, lower management and support costs, higher productivity and a greater level of customer satisfaction.
Post Office®, part of Royal Mail Group, is the largest retail and financial services chain in the UK. Its partnership with Fujitsu stretches back to 1993 and includes a £1.4 billion, ten-year programme to manage the in-store experience in its 14,300 branches, with 34,000 counters, through the installation of a brand new networked counter system.
Metso chose Fujitsu IT Management Services to support the drive to standardise operations across the company in Finland. Fujitsu have provided a range of outsourced IT infrastructure services, including its Desktop Managed Service.
Fujitsu's Andy Taylor argues the merits of a flexible, lean approach to tech support often refered to as “break-fix”. He shows how proactive monitoring and predictive maintenance can drastically reduce costs and improve service levels, often through the implementation of simple, commonsense measures. But he cautions CIOs must work with service providers like Fujitsu who have a specific, proven commitment to continual service improvement.
By encouraging people to use their own devices at work and focusing on services rather than hardware, IT teams have a real chance to deliver enhanced value to the business
In this opinion article, Fujitsu Strategy Consultant Mark Wilson argues that while tablets aren't new, next-generation devices like the iPad, as well as competing products running on Android, Windows and other operating systems, offer compelling new capabilities for consumers and enterprises alike, coupled with convenience and cost advantages. But organisations must rethink their desktop service and access strategies if they're going to take full advantage of the new form factor, he says.
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