A flexible desktop service to meet the diverse computing needs of your end-users
Fujitsu Managed Desktop takes care of your desktop environment driving out cost, improving workforce productivity and ensuring the flexibility to meet changing business demands.
Where in the past standardising the desktop environment was viewed as a key way to deliver cost savings, organisations now need to contend with and support a diversity of:
- Technology devices: from PCs and laptops to the proliferation of tablets and smartphones
- User expectations: with a workforce comprising baby boomers, generation x and digital natives
- User roles: from task workers and knowledge workers to mobile users and office-based executives
- Locations: providing flexible access to computing resources whether in the office, at home, on the move or at a WiFi hotspot
Our desktop services have been designed to both manage this diversity and respond effectively as needs change. So if your workforce contracts or expands, as the need to support more flexible and mobile working practices grows - and as consumer technology becomes more accepted in the workplace, you have the flexibility and capability to meet these demands.
Find out why organisations choose Managed Desktop from Fujitsu.
Experience the difference
Unlike other service providers, Fujitsu focuses on how the user experiences the desktop service. It means we look at what really matters to users - their pressing concerns – and how we can address these as quickly and easily as possible. We also consider how these problems can be eliminated moving forward – through better design and proactive system management. In addition, Managed Desktop is underpinned by lean principles and a culture of continuous improvement to ensure users can rely on IT to meet their needs.
Did you know?
Fujitsu is a leading provider of desktop services across Europe – managing over 2.9m desktop devices, including 1m in the UK. We are also the number 1 provider in the UK public sector.
Fujitsu Positioned As A ‘Leader’ In End-User Outsourcing Services
The 2013 Gartner Magic Quadrant for End-User Outsourcing Services positions vendors based on their “ability to execute” and their “completeness of vision”. Gartner defines ‘leaders’ in both market segments as “[those who] are performing skilfully. They have a clear vision of the market’s direction and are developing competencies to maintain their leadership position. They shape the market, rather than follow it."
The reports can be read by following these links:
Magic Quadrant for Help Desk Outsourcing, Europe
Access Fujitsu's Global End User Services here:
End User Services
Technical and Maintenance Services
BIS - Sense and Respond
Sense and Respond is Fujitsu's unique approach to service that eliminates wasted effort and cost. Instead of simply working to IT objectives, Fujitsu staff give priority to the customer's business objectives.
Irish Courts Service: IT managed services
Fujitsu have been awarded a four-year contract to provide complete managed services to the Irish Courts Service covering 1,250 desktops and 200 servers in over 70 offices throughout Ireland.
Schiphol Group: Outsourcing of IT Infrastructure
Fujitsu's innovative Sense and Respond methodology guarantees a reliable desktop environment, a more efficient business operation, lower management and support costs, higher productivity and a greater level of customer satisfaction.
Insights & Opinions
Bring Your Own Device:
By encouraging people to use their own devices at work and focusing on services rather than hardware, IT teams have a real chance to deliver enhanced value to the business
The paybacks of adding a Lean dimension
Fujitsu's Andy Taylor argues the merits of a flexible, lean approach to tech support often refered to as “break-fix”. He shows how proactive monitoring and predictive maintenance can drastically reduce costs and improve service levels, often through the implementation of simple, commonsense measures. But he cautions CIOs must work with service providers like Fujitsu who have a specific, proven commitment to continual service improvement.
In this opinion article, Fujitsu Strategy Consultant Mark Wilson argues that while tablets aren't new, next-generation devices like the iPad, as well as competing products running on Android, Windows and other operating systems, offer compelling new capabilities for consumers and enterprises alike, coupled with convenience and cost advantages. But organisations must rethink their desktop service and access strategies if they're going to take full advantage of the new form factor, he says.