Business Services
Fujitsu helps companies and government departments who need to respond to the challenge of planning, delivering and operating IT in a complex and changing business environment.
Working with teams in both IT and business departments, we can deliver the best outcomes for your customers, employees and stakeholders. We do this by working with you to identify the most important business outcomes you need to deliver, then by helping to design the programmes of work that will impact the processes, people and technology to deliver those outcomes.
This outcome-based approach ensures that what we do tactically tomorrow delivers strategic benefits in the next year and beyond. Our experience in managing large, complex, transformational IT programmes in both private and public sectors means that as well as understanding technology, we understand the importance of managing people and process change to deliver business benefits successfully.
Click here for more information about our Business Services:
- IT Effectiveness - delivering and operating IT within a complex and changing business environment
- Operational Excellence – driving sustainable improvement in clients’ business processes and operational performance
- Customer Experience - solutions and services that continuously improve the quality and efficiency of our clients’ interactions with their customers / citizens
Insights & Opinion
Outcome-based agreements – not for everyone
Outcome-based contracting is often seen as the holy grail of clientsupplier engagement, but it’s difficult to make it work
– for both parties.
Case studies
- Environment Agency
Fujitsu had been chosen by the Environment Agency to develop the FWD system, so it was a natural partner to implement a benefits realisation strategy.
- ELECTROLUX Case Study
Electrolux selected Fujitsu as its partner to provide a complete end-to-end managed IT workplace service for all of Europe, including Russia.
- Fujitsu Services – creating a culture of continuous improvement
Fujitsu chose to work with Unipart, experts in Lean implementation with over 25 years experience and a leading exponent of the Lean methodology, to help it create ‘model lines’, which could be used to apply Lean tools and techniques to different service processes.
“Lean is all about delivering what customers want and making work flow by eliminating waste or needless activities – it’s
striving for perfection.
Gwenda Connell, Head of the Sense and Respond Institute, Fujitsu
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