Our services can help you deliver a better quality of service to your customers in a more cost effective way, improving their experience when they deal with you.
Our approach has enabled clients in the private sector to benefit from increased customer lifetime value and reduced churn; and in the public sector, ensure the delivery of more co-ordinated services to better achieve national policy objectives. It has also helped clients in both sectors continue to achieve considerable cost savings.
We deliver a comprehensive view of the customer experience that is currently delivered, identify the step by step changes that create value based on a deeper understanding of customer’s needs and wants, and manage the change programme to deliver them. We don't believe in cutting costs without a clear understanding of how this will impact customer value.
Our key point of differentiation is our approach, which provides a clear and comprehensive picture of the root causes underlying customer behaviour and makes actionable links to the operational decisions which influence them. This means that our clients can not only understand why customers behave the way they do, but also what they need to change in order to achieve their desired business outcomes and the steps they need to take to make those changes successful.
In 2004, following an extensive public procurement, the contract to develop and implement SAIS for the Estonian Ministry of Education and Research was won by Fujitsu (previously known as AS Mandator Estonia).
Established in November 1999 following the enactment of the Courts Service Act of 1998, the Courts Service’s remit includes providing support services to the judges and information to the public, managing and maintaining court buildings, and providing facilities for users of the courts. There are approximately 1,100 court users and approximately 120 judges that use the Courts Service support systems.
In Scotland, people turn to Dingbro for parts for everything from cars and trucks to cranes, dredgers, oil tankers and luxury liners. One reason why is that customer service is top priority for
Imperial Tobacco had used Fujitsu`s pen tablets for its sales team
for well over 10 years. Its new generation of CRM software,
however, was even more power-hungry and required a new device
to
In order to improve road safety, reduce fraud and address environmental issues, the Vehicle and Operator Services Agency (VOSA) decided to computerise the administration of the British MOT Scheme.
Motivated by a need to drive efficiencies and reduce costs, Cambridgeshire and Northamptonshire County Councils in the UK have taken the lead when it comes to reaping the rewards of shared services.
The UK’s local authorities face the daunting challenge of having to dramatically cut expenditure while simultaneously improving services. Fujitsu's Mark Nicholls argues that a fresh approach to "citizen insight" is urgently needed to streamline the take-up, accessibility and user experience of council services.
By encouraging people to use their own devices at work and focusing on services rather than hardware, IT teams have a real chance to deliver enhanced value to the business
“We chose to strengthen our relationship with Fujitsu because it was a key supplier and already understood our business needs. So, we could move forward with a strong partnership that was clearly focused on delivering a positive customer experience.”
Jonathan Dryland, Head of UK Retail Development, Vodafone
Worldwide
In Scotland, people turn to Dingbro for parts for everything from cars and trucks to cranes, dredgers, oil tankers and luxury liners. One reason why is that customer service is top priority for
Imperial Tobacco had used Fujitsu`s pen tablets for its sales team
for well over 10 years. Its new generation of CRM software,
however, was even more power-hungry and required a new device
to
Delegation of responsibility for supporting the IT infrastructure at the stores to Fujitsu as part of managed services
In order to improve road safety, reduce fraud and address environmental issues, the Vehicle and Operator Services Agency (VOSA) decided to computerise the administration of the British MOT Scheme.
