Fujitsu enables you to achieve greater operational efficiencies and performance in response to the current economic climate. We can help maximise the return on investment in existing or planned IT implementations, whilst increasing the scale and certainty of business benefits and outcomes from operational improvement to business transformation programmes.
Given current economic circumstances, we recognise that it is more important than ever that your organisation sees urgent improvement and certainty of outcome in response to regulatory or business imperatives. We help you do this by
using a consistent set of Lean principles to drive out waste, reduce variability and increase flexibility
using an outcome-driven approach so there is clear link between our actions and the benefits to your business
putting people ahead of technology, maximising their contribution though development of a continuous improvement culture
lending ‘a fresh pair of eyes’ to existing improvement or change programmes that are not delivering the expected benefits
We can do this based on the experience we have in both implementing this in our own organisation and working with clients in government, financial services, telecoms and other sectors to define, or redefine, their change programmes for operational excellence. We complement our extensive experience in delivering IT-enabled business change with our insight and skills in ensuring people and process change in parallel. Our approach is underpinned by a focus on benefits realisation.
Fujitsu’s solution was based around a full life-cycle managed service, including the use of Nokia Communicator Smartphones, SEVEN’s Always-On Mail Enterprise Edition and Personal Information Management (PIM) software and a comprehensive range of training, helpdesk and support services
Fujitsu chose to work with Unipart, experts in Lean implementation with over 25 years experience and a leading exponent of the Lean methodology, to help it create ‘model lines’, which could be used to apply Lean tools and techniques to different service processes.
To improve its understanding of how customers used its libraries, Cornwall turned to Fujitsu for help. While the Council already had a large amount of customer data, Fujitsu was able to combine this with external demographic data to provide new insights and to identify underlying factors in library usage.
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