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  5. – IT Service Management on demand – IT Service Management on demand

Fujitsu has over 20 years of IT service management (ITSM) experience. We provide a rapid migration path for organisations looking to adopt a standardised, ITIL-informed and ISO/IEC 20000 compliant approach to service management. This is combined with over 7 years of Software as a Service (SaaS ) experience, working with clients across industry sectors, to take advantage of the time to value, flexibility and scalability offered by the Enterprise Cloud.

Fujitsu’s strategic relationship with Service-now.comOpen a new window means we implement a fully scalable on-demand ITSM solution which can reduce Total Cost of Ownership (TCO) by up to 60% compared with traditional enterprise grade on-premise ITSM solutions. ITIL is simply a framework and it needs expertise and experience to apply it effectively. Using our vast service management and ITIL experience, we enable you to predict and control costs by having a lower and consistent level of expenditure.

To maximise the benefits of SaaS delivery, Fujitsu has developed a 5-stage implementation methodology. The methodology is designed to be flexible and uses an iterative design and configuration approach. Additionally Fujitsu works closely with clients throughout the implementation to empower the client to successfully manage the application post deployment.

As a Japanese company we have a unique approach for applying lean principles to increase the value of the service we deliver to our clients; Sense and Respond® ensures we understand what our clients really value - this enables us to continually improve and evolve the service.