Organisations face rising costs in managing and developing applications. Growing complexity in the applications portfolio, the cost and challenges of finding specialist skills and the need to align IT with the business means application outsourcing is on the CIO agenda.
We take responsibility for managing part, or all, of our client’s application portfolio. Our innovative approach focuses on driving out waste and increasing the business value of applications.
For example, we typically aim to reduce a client’s application support and maintenance costs by up to 50% over a 3 year period. We do this by applying our unparalleled industry experience in IT infrastructure services with unique approaches to governance, partnerships and standardisation
As well as the vital cost saving aspects, we focus on the strategic requirements of our client’s business. We assess the value of applications and create a roadmap for future transformation. Active management of application portfolios using proven standards and continuous improvement techniques, means that we can transform applications to remain in line with changing business needs.
We can achieve this through:
Delivery Flexibility: Whilst many application outsourcers offer global offshoring capabilities, we use a global blended delivery model – providing clients with the right mix of onshore, offshore and nearshore capability. It enables us to provide ready access to the right applications skills, in the right place, at the right cost
Service and Process Efficiencies: Fujitsu has a proven track record of success in reducing operating costs and improving end user experiences. With our standardised approach, we combine industry best practice with re-usable templates to ensure seamless service transition to Fujitsu. Our Apt industrialised development methodology enables us to improve quality, reduce risk and speed up time to market with new business functionality. We also draw on Lean principles to drive continuous improvement in service delivery.
Partnership Approach: We work closely with clients through Collaborative Governance to maximise the business value of their applications. It has helped us build long-term client relationships based on a high degree of trust. We also have global partnerships with industry leading partners, including SAP, Oracle and Microsoft – giving us the insight and expertise to make informed decisions on behalf of our clients.
Bahlsen GmbH & Co. KG
Bahlsen GmbH & Co. KG has outsourced IT operations at eight European sites to TDS. The Neckarsulm-based service provider has assumed responsibility for the biscuit manufacturer's entire IT infrastructure and delivers a variety of services, including application hosting, application management and operation of the desktop infrastructure.
Association of Train Operating Companies (ATOC)
ATOC agreed a five year, £13 million deal with Fujitsu to refresh, enhance and streamline the hardware and applications technology used by RJIS, so that it could be supported until at least 2014. It also had to have the capacity to handle an increase in workload, largely driven by a massive growth in online sales (25% year-on-year) and greater use of Ticket-on-Departure vending-style machines used to collect ticket.
Insights & Opinions
Opening the Door
It is now widely accepted in our industry that open source software (OSS) has a central role to play in reducing the cost and boosting the flexibility of mainstream IT. Echoing the broad and growing support from business, all the major political parties now believe that OSS needs to be on the agenda for public sector IT deployments as well.
All organisations have applications that their users cherish. But to reap the full benefits of application outsourcing and cloud computing, they have to let them go.
Reducing service costs
safely and securely