Lisbon Service Desk

The Multi-lingual Service Desk in Lisbon

Through interviews with managers and call centre agents this video explains why the centre is located in Lisbon, the investment that is taking place there, it describes the use of Sense and Respond as a methodology and most of all the interviewees convey how much the centre cares about the service it delivers to its customers.

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Lisbon service desk
Duration: 5mins 28secs
Size: 8.7 MB