Fujitsu today announced it has been positioned by Gartner, Inc. in the “Leaders” quadrant of two Magic Quadrant reports: Gartner Magic Quadrant: European Helpdesk Outsourcing1 and Gartner Magic Quadrant: European Desktop Outsourcing2. The reports were published in August/September and are “evaluations based on completeness of vision and ability to execute”.
Gartner defines ‘Leaders’ in both market segments as “[those who] are performing skilfully. They have a clear vision of the market's direction and are developing competencies to maintain their leadership position. They shape the market, rather than follow it.”
Fujitsu maintained its strong foothold in many European countries and expanded its desktop portfolio in 2011, despite challenging market conditions. This success reflects Fujitsu’s investment in creating Virtual Client Services and industrialising its desktop outsourcing portfolio and the approach to helping clients meet the diversity of business demands using a combination of physical and virtual desktops solutions. Fujitsu’s clients praised its high level of commitment to getting the work done, its customer focus and fast reaction to problems.
Fujitsu’s position is reflected through a strong focus on proactive management and continuous improvement of the service through its Sense and Respond® methodology and the investments in the Service Desk portfolio with standardised solutions underpinned by TRIOLE for Services, its standard global service management tool. Clients praised Fujitsu for its high level of commitment to getting the work done, its customer focus and fast reaction to problems. Clients also appreciated its technical capabilities and availability of service resources.
Richard Bull, executive director, End User Services, Fujitsu UK & Ireland, commented “We believe Fujitsu’s placement in the Leaders quadrant of Gartner’s reports confirms its place at the forefront of the outsourced helpdesk and desktop service market. We feel Gartner’s assessment reflects Fujitsu’s solid track record in delivering Desktop and Help Desk services across Europe, our vision and strategies for these two key offerings and our continued focus on delivering an excellent customer experience.”
Within Europe Fujitsu is currently responsible for the management of more than 3 million desktop and mobile devices through its helpdesk and desktop outsourcing offerings. Fujitsu’s help desk and desktop management services incorporate “Sense and Respond®” methodology. Sense and Respond is designed to improve the end-user experience whilst addressing key expectations, such as pro-activity, automation and call reduction.
Fujitsu currently manages global delivery centres for Service Desk delivery in a number of global locations, including the UK, Portugal, Poland, Costa Rica, Malaysia and the Philippines.
1 Gartner “Magic Quadrant for Help Desk Outsourcing, Europe” by Gianluca Tramacere, Claudio Da Rold, Frank Ridder, 29 August 2012
2 Gartner “Magic Quadrant for Desktop Outsourcing, Europe” by Frank Ridder, Claudio Da Rold, Gianluca Tramacere, 21 August 2012
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Over 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.5 trillion yen (US$54 billion) for the fiscal year ended March 31, 2012. For more information, please see: www.fujitsu.com
Fujitsu UK and Ireland is a leading IT systems, services and products company employing 11,400 people with an annual revenue of £1.7 billion. Its business is in enabling its customers to realise their objectives by exploiting information technology through its integrated product and service portfolio. This includes consulting, applications, systems integration, managed services and product for customers in the private and public sectors including retail, financial services, telecoms, government, defence and consumer sectors. For more information, please see: uk.fujitsu.com
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Fujitsu UK & Ireland
Date: 22 October, 2012
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