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Fujitsu – The Most Improved Supplier in KPMG’s UK IT Service Provider Performance and Satisfaction Study

IT solutions provider leaps 17 places overall and ranked best supplier for customer satisfaction in Managed Network Services, as shown by independent survey

Fujitsu UK & Ireland

London, July 19, 2012

Fujitsu UK & Ireland has achieved a dramatic rise in customer satisfaction, based on feedback from its own customers. KPMG’s UK IT Service Provider Performance and Satisfaction Study ranks Fujitsu in 5th place, an improvement of 17 places since the last survey and a validation of an internal drive to restructure and re-focus the business.

Fujitsu has made the most significant improvement of the 23 suppliers evaluated by this year’s study since the last time this research was conducted in 2010, with positive change across all Key Performance Indicators (KPIs) measured. In addition, Fujitsu was ranked number one provider for customer satisfaction in the Managed Network Services category.

"Eighteen months ago we embarked on a widescale change programme across Fujitsu UK&I. Hearing from our customers that this strategy has been a success in such an overwhelming way is beyond gratifying,” said Duncan Tait, CEO, Fujitsu UK & Ireland. “The rapid pace of change that organisations are facing is creating new challenges for our customers and the way in which IT services are purchased is changing accordingly. Fujitsu is adapting and growing, and will continue to do so, in order to ensure that we deliver services and solutions that meet and exceed customer expectation.”

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Over 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.5 trillion yen (US$54 billion) for the fiscal year ended March 31, 2012. For more information, please see: www.fujitsu.com

Fujitsu UK and Ireland is a leading IT systems, services and products company employing 11,400 people with an annual revenue of £1.7 billion. Its business is in enabling its customers to realise their objectives by exploiting information technology through its integrated product and service portfolio. This includes consulting, applications, systems integration, managed services and product for customers in the private and public sectors including retail, financial services, telecoms, government, defence and consumer sectors. For more information, please see: uk.fujitsu.com

James Millen

Mobile: Mobile: + 44 (0) 7867 833 955
E-mail: E-mail: james.millen@uk.fujitsu.com
Company:Fujitsu UK and Ireland

Rajinder Kaur Khakh

Phone: Phone: + 44 (0) 20 7861 2800
E-mail: E-mail: teamfujitsu@harvard.co.uk
Company:Harvard PR

Date: 19 July, 2012
City: London