March 03, 2009
Whitbread PLC has renewed its data and voice networks contract with Fujitsu Services, one of Europe’s leading IT services companies, for a further four years. Fujitsu is contracted to provide voice and data networks across the Whitbread hotels and restaurants estate.
The deal highlights Whitbread’s continued investment in providing its nine million customers a month with an even greater experience by securing and managing the availability of data across all of its outlets.
Whitbread PLC is the UK’s largest hotel and restaurant group with an extensive portfolio of well-known brands including Premier Inn, Brewers Fayre, Beefeater, Table Table, Taybarns and Costa Coffee. The contract renewal will see Fujitsu continue to provide fully managed network links between the 1,800 outlets across the UK, including the 750 Costa Coffee outlets and 518 Premier Inn hotels, and its corporate sites. Alongside this, Fujitsu will implement and manage the VoIP (Voice over Internet Protocol) telephony at corporate sites.
Mark Fabes, business support systems director at Whitbread, comments: “Over the last five years, Fujitsu has modernised and managed our entire data and voice networks, providing a secure, high quality service. In the current economic climate, a reliable and robust data network is critical to our operational optimisation and ensuring we provide the best possible experience for our customers across all of our brands. The availability of our network and the readiness of the data it provides underpin all of our business activity.”
As part of the contract, Fujitsu will be responsible for:
Clive Bailey, business unit director at Fujitsu Services, comments: “Fujitsu has a strong working relationship with Whitbread that has been built up over the last 19 years. We are looking forward to continuing to develop the managed service we offer. Our focus is to maintain the stability of the network service to ensure we provide a cost-effective resilient solution which continues to underpin all of the brands’ business activities, and enables Whitbread to optimise performance across its estate.”
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