Fujitsu Services

Fujitsu's customer service recognised by McDonald's award

Fujitsu Services, one of Europe's leading IT infrastructure management services companies, can announce that it has been presented with an award for its IT services by McDonald's Restaurants Limited. The award is the result of an audit and performance review by McDonald's Operations Technology department which provides suppliers with feedback on all aspects of product and service delivery.

London, 16th June 2004 — The Fujitsu team was praised in four key areas. In account management, McDonald's praised the stability of the team and the positive relationships established at all levels, from day-to-day support to service delivery management. Key improvements in service delivery were noted, such as in its management of 'Call Back' responses to queries.

The award specifically noted the innovative Technical Courier service, which provides fast, effective and efficient replacements of hardware, minimising disruption to restaurants. Fujitsu also implemented its award-winning 'Sense and Respond' customer service methodology which led to 'proactive identification of new ways to increase reliability and reduce the number of incoming helpdesk calls.'

Bill Parker, operations technology support manager at McDonald's said, "Our business knows the importance of service consistency, of getting it right every time. You could say that we are "only as good as our last customer experience", and this translates directly to the critical frontline helpdesk and support service that Fujitsu provides, where exactly the same principle is true. By taking care of our IT infrastructure, Fujitsu allows us to concentrate on our customers. Many congratulations to Fujitsu on a well-deserved award. We will be working together to build on this achievement during 2004."

Vince Watkins of Fujitsu Services, said, "We are obviously delighted by the award. McDonald's is one of our most valued customers and we have put a lot of energy and commitment into helping them to achieve their business goals. If this award shows we are doing something right, we want to build on that and deliver even better services in the future."

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About Fujitsu Services

Fujitsu Services is one of the leading IT services companies in Europe , Middle East and Africa . It has an annual turnover of £1.74 billion, (€2.58 billion) employs 14,500 people and operates in over 20 countries. It designs, builds and operates IT systems and services for customers in the financial services, telecom, retail, utilities and government markets. Its core strength is the delivery of IT infrastructure management and outsourcing across desktop, networking and data centre environments, together with a full range of related services, from consulting through integration and deployment. Headquartered in London, Fujitsu Services is the European-centred IT services arm of the Fujitsu Group. The Fujitsu Group is a US$45 billion (€37 billion) leader in customer-focused IT systems and services for the global marketplace.
For more information, please see: uk.fujitsu.com

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