Fujitsu Services

Fujitsu to provide IT support services to Reuters customers

Fujitsu Services and Reuters, the global information provider, have agreed a three year deal which will see Fujitsu's IT services business provide support for Reuters customers in England and Wales, using its range of tailored information services. Fujitsu will manage first-line on-site software and hardware support for Reuters customers. Fujitsu will also manage installations of a number Reuters products on its behalf.

London, 20th April 2004 — Fujitsu was chosen following its success in managing Reuters UK-based global internal IT helpdesk, together with deskside support for Reuters UK-based staff, two areas which were outsourced by Reuters in 2003.

The contract sees 4,000 Reuters customers benefit from Fujitsu's dedicated IT support which includes fault diagnosis, provision of advice and, where necessary, reinstallation or reconfiguration of software or repair or replacement of hardware equipment. Fujitsu will provide a seamless transition from the Reuters-run first line support service.

John Alcantara, senior country officer for Reuters UK, said, "The service provided by Fujitsu is a very important part of the experience our customers have of Reuters. We put great emphasis on service and support and we believe Fujitsu has the right experience in providing the necessary levels of expertise in IT support to ensure we maintain the highest standards. Further, this sticks to our Fast Forward strategy of delivering significant cost savings for the business, simplifying existing structure and offering continuous service improvements for our clients."

Tom Roche, director of strategy for Fujitsu Services' financial division, said, "Reuters is the acknowledged leader in content provision and management within the financial services sector. This new contract builds further on our strong relationship."

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About Fujitsu Services

Fujitsu Services is one of the leading IT services companies in Europe, Middle East and Africa . It has an annual turnover of £1.74 billion, (€2.58 billion) employs 14,500 people and operates in over 20 countries. It designs, builds and operates IT systems and services for customers in the financial services, telecom, retail, utilities and government markets. Its core strength is the delivery of IT infrastructure management and outsourcing across desktop, networking and data centre environments, together with a full range of related services, from consulting through integration and deployment. Headquartered in London, Fujitsu Services is the European-centred IT services arm of the Fujitsu Group. The Fujitsu Group is a US$45 billion (€37 billion) leader in customer-focused IT systems and services for the global marketplace.
For more information, please see: uk.fujitsu.com

About Reuters

Reuters, the global information company, provides indispensable information tailored for professionals in the financial services, media and corporate markets. Our information is trusted and drives decision making across the globe based on our reputation for speed, accuracy and independence. We have 15,500 staff in 92 countries, including some 2,400 editorial staff in 197 bureaux serving approximately 130 countries, making Reuters the world's largest international multimedia news agency. In 2003, the Reuters Group had revenues of £3.2 billion.
Reuters and the sphere logo are the trademarks of the Reuters group of companies.
For more information, please see: www.about.reuters.com

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