S4B Customer Magazine | Winter 2008
Committed to the CLIMATE CHANGE DEBATE?
In the turmoil of a global financial crisis, does society still have the will – and does it still make sense – to keep steering
towards a low-carbon future?
When people start to feel sorry for their national leaders, you know times are tough. On top of unstable oil markets and climate change, politicians now have to come up with a compelling and durable response to the current financial crisis. How can any politician – or group of politicians – have the capacity to deliver effective solutions to these complex and dynamic problems when they have to contend with pressure on so many fronts? And what has all this got to do with IT anyway?
While Software as a Service (SaaS) has so far been most successful as a model for delivering point solutions and serving the needs of SMBs, the advantages of the usage-based pricing model are now proving more and more appealing.
How to make going GREEN good business sense
In a shrinking economy, it would be easy to believe that reducing the business’ environmental impact will slip down the CIOs agenda. Juliet Silvester, Head of Environmental Programmes at Fujitsu, argues that being green still makes excellent business sense.
A streamlined back office is being seen as the key strategy for delivering an efficient business operation. The aim is to ensure IT enables, rather than restricts, your business’s ability to compete. Below, we provide some examples of the strategies being adopted by a number of leading companies to improve back office efficiency and keep customers loyal.
The wisdom of sharing KNOWLEDGE
Everyone wants answers – and the quicker the better. Enhancing the management of knowledge at the service desk is helping to achieve this goal.
Driving EFFICIENCY into your business
It’s a tough market out there. Uncovering innovative ways to improve your back office functions will make a huge difference to your bottom line, as well as enabling your service to stand out from the pack.
Boet Kreiken, CIO at KLM, explains how technology is making a difference to the Netherlands’ national airline.
