Points of View Podcasts
Our latest insights and opinion in IT Services and business. Use the links below to view or listen online, or download the wmv or mp3 file to your iPod, PC or mp3 player.
Not for Everyone - David Rosewell
Outcome-Based Contracts
It’s our opinion that outcome-based contracts are achievable, but can only be successful if a number of pre-requisites are satisfied.
Video: View or download David Rosewell's Outcome-Based Contracts video
Audio: Listen to or download David Rosewell's Outcome-Based Contracts mp3
The Perfect Storm - Glenn Fitzgerald
Data Centres
It’s our opinion that the data centre is poised to take a much higher profile in corporate strategy whilst its costs are set to tumble. Those organisations that are quickest to exploit this will pull ahead of the pack.
Video: View or download Glenn Fitzgerald's Data Centre video
Audio: Listen to or download Glenn Fitzgerald's Data Centre mp3
Infrastructure as a Service - Nig Greenaway
It's our opinion, however, that the potential for reduced cost and complexity and the improved provisioning of new services demand that we adopt service orientation for infrastructure (SOfI).
Video: View or download Nig Greenaway's Infrastructure as a Service video
Audio: Listen to or download Nig Greenaway's Infrastructure as a Service mp3
Trust me I’m a Banker - Peter Barrett
Only a third of customers trust their banks to consider their interests ahead of profits. However, some retail banks are generating strong customer advocacy by concentrating on a small number of key elements that are critical to offering a superior customer experience. It’s our opinion that effectively managing the customer experience can differentiate you from the pack and help form the basis for long-term, profitable relationships.
Video: View or download Peter Barrett's Financial Services Customer Experience video
Audio: Listen to or download Peter Barrett's Financial Services Customer Experience mp3
Creating the Service Factory - Phil Falato
It’s our opinion that turning the right processes into factory processes can unlock great value, but that shoehorning the wrong processes into a factory mindset will only damage the business. How you determine the right mix depends on how you view the business from strategy all the way to operations – and how you choose to balance operational excellence with customer intimacy.
Video: View or download Phil Falato's Creating the Service Factory video
Audio: Listen to or download Phil Falato's Creating the Service Factory mp3
When East meets West - Roger Camrass
What can European business leaders learn from Asia? It's our opinion that applying the lessons learned here could revolutionise the services sector, including IT, in the coming five to ten years.
Video: View or download Roger Camrass' When East Meets West video
Audio: Listen to or download Roger Camrass' When East Meets West mp3
