S4B Customer Magazine | Spring 2008
The point of LEAN
Zurich Global Corporate UK and HMRC share their insights on the continuing popularity of Lean.
Lean services and the drive for continuous improvement are changing the way leading organisations think. Top practitioners discuss how to make this a real long-term strategy. Since its development by Toyota in the middle of the last century, Lean has continued to drive process improvement in both manufacturing and, more recently, services.
Paying attention to the CITIZEN VOICE
Survey: Uncovering what makes for a good citizen experience in the public sector.
A SMARTER WAY to consume energy? We analyse the potential of smart meters.
With energy costs soaring and the political landscape taking on a distinctly green hue, smart meters have been touted as an effective way to kill two birds with one stone.
Waving GOODBYE to the paper invoice
How “la Caixa” is leading the way in electronic invoicing.
Original thinking will always be a valuable asset. Increasingly, organisations are also waking up to the art of ‘borrowing’ – often from seemingly unrelated sectors.
In the first of our two-part series on self-service, Andrew Rhodes, Head of Electronic Services at DVLA (Driving and Vehicle Licensing Agency), reveals how giving customers the tools to self-serve is being applied successfully in the UK public sector.
Unédic, the organisation that manages the French national unemployment scheme, has completed a two year project to gain a consolidated view of its entire IT environment. Bénédict Douillet, Head of the Department of Strategy and Projects at Unédic, explains how this complex undertaking was carried out.
