EPR-fi36/08
Fujitsu Services

Fujitsu first to be granted certificate for IT services management system in Finland

Helsinki, 2nd April 2008 — On April 2, 2008, ICT services provider Fujitsu Services Oy was awarded the certificate ISO/IEC 20000-1:2005 which is an international IT management standard. Fujitsu is the first holder of the certificate in Finland and presumably in the Nordic countries as well.

The standard incorporates the principles of the ITIL (IT infrastructure library) best practices, both in terms of terminology and central framework. The certificate ensures coherent execution of an organisation's ITIL processes with cost efficiency and excellence.

"The certificate is an indication of the quality and level at which we are capable of producing our services. We have been consistently developing our processes and methods for years now. Customers are already aware of this certificate and know to ask for it. Now we are able to prove that Fujitsu's IT services comply with the requirements of the standard after having been reviewed by an independent certification company and that the services will also retain the high quality, as they will be re-evaluated on a yearly basis," says CEO Yrjänä Ahto of Fujitsu.

ISO/IEC 20000-1 comprises 170 requirements of which the operation an organisation must show proof of. In particular, the requirements concern the planning and deployment of services as well as service production processes, but also their development and management system.

"Good intentions and nice words don't cut it to receive this certificate. You have to present solid evidence of your competence. In a three stage certification process, Inspecta Certification interviewed dozens of Fujitsu specialists from our helpdesk team to our top executives," Development Manager Miia Lähdes of Fujitsu says.

The target of the certification was one of Fujitsu's comprehensive Patja accounts with the related IT infrastructure services. Fujitsu's application services will be next subjected to the certification process.

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About Fujitsu Services

Fujitsu Services Oy is the leading Finnish supplier of ICT services to enterprises and organisations. The company's cutting edge ICT operating models Patja and Sohva facilitate the day-to-day operations of its customers in Finland and abroad by assuming the overall responsibility for the support services, operation and development of the customers' IT infrastructure and operative applications. Fujitsu's other strengths include mobile work services, electronic services and Microsoft- and SAP-based solutions.

The ICT services company Fujitsu's net sales in Finland for the financial year that ended in March 2007 amounted to 318 million euros. The company employs 2,300 people in Finland and the Baltic countries. Fujitsu Finland is part of the global Fujitsu Group, one of the largest ICT services providers on a global scale. Our specialist network comprises 160,000 employees in 70 countries. Patja and Sohva are Fujitsu Services Oy's registered trademarks. Read more at: fi.fujitsu.com, www.net-lehti.com.

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