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Event details
EDE event: Do it yourself! How self-service increases customer satisfaction for citizens and customers
19th May 2008.
Self-service is fast replacing personal service, especially in the service and commercial sectors. The rapid developments are leading many organisations to ask themselves where self-service belongs in an environment with many different sales channels, such as mobile phones, shops, vending machines and websites. Do consumers feel they have to do everything themselves, or does the increased accessibility make them feel they get better service? Have the developments in self-service had a positive effect on customer experiences? Does it depend on how well companies succeed in other sales channels, or on whether self-service can replace these other channels?
This executive discussion evening will let you gain you valuable insights into these issues by listening to organisations that actively work on developing self-service. The discussion will be aimed at decision-makers with an interest in how customers and citizens will be affected by the customer service of the future.
For more information and registration details, visit the Fujitsu Sweden website.
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