Do it yourself! How self-service increases customer satisfaction for citizens and customers
Cross sector
19th May 2008
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Do it yourself! How self-service increases customer satisfaction for citizens and customers. EDE event, 19th May 2008, Sweden. |
| Registration | Instructions: Attendance is by invitation only. For further details contact Karin Giertta on +46 (0)70 793 7609 or email ede@se.fujitsu.com. |
|---|---|
| Venue | Hotel Anglais Stockholm Sweden |
Event details
EDE event: Do it yourself! How self-service increases customer satisfaction for citizens and customers
19th May 2008.
Self-service is fast replacing personal service, especially in the service and commercial sectors. The rapid developments are leading many organisations to ask themselves where self-service belongs in an environment with many different sales channels, such as mobile phones, shops, vending machines and websites. Do consumers feel they have to do everything themselves, or does the increased accessibility make them feel they get better service? Have the developments in self-service had a positive effect on customer experiences? Does it depend on how well companies succeed in other sales channels, or on whether self-service can replace these other channels?
This executive discussion evening will let you gain you valuable insights into these issues by listening to organisations that actively work on developing self-service. The discussion will be aimed at decision-makers with an interest in how customers and citizens will be affected by the customer service of the future.
For more information and registration details, visit the Fujitsu Sweden website.
Agenda
EDE event: Do it yourself! How self-service increases customer satisfaction for citizens and customers
19th May 2008.
16:30 – 17:00 Registration
Fruit, drinks and sandwiches
17:00 – 17:05 Welcome
Katarina Mellström, Country Manager, Fujitsu Services
17:05 – 17:15 Introduction and schedule
Andreas Bohlin, moderator, Fujitsu Services
17:15 – 17:30 Learning from retail: self-service and the customer experience
Dr Mark Dorgan, European Retail Partner, Fujitsu Services
17:30 – 18:10A necessary good: good citizen service through self-service
Gunilla Olnils, Production System and Planning Manager, Swedish Motor Vehicle Inspection Co.
18:10 – 18:40 Self-service in IKEA and how it can encompass a whole company
Fredrik Lönell, Senior Manager of Store Operations, Inter IKEA Systems B.V.
18:40 Questions and answers
19:00 Conclusion
Refreshments
Speakers
EDE event: Is lean a passing fashion or the road to success?
5th May 2008.
Fredrik Lönell
Senior Manager of Store Operations, Inter IKEA System B.V.
Gunilla Olnils
Production System and Planning Manager, Swedish Motor Vehicle Inspection Co.
Dr Mark Dorgan
European Retail Partner, Fujitsu Services
Register for this event
If you have not received an invitation but would like to register, please contact Karin Giertta on +46 (0)70 793 7609 or email ede@se.fujitsu.com
