Agenda
Is the customer always right? What is the real value of customer collaboration?
18 March 2008, Central London
16:30 - 17:00 Registration
17:00 - 17:15 Introduction and agenda
Bev Burgess, Marketing Director, UK Private Sector, Fujitsu Services
17:15 - 17:40 Patient listener: using feedback to develop the NHS experience
Harry Cayton OBE, Chief Executive, Council for Healthcare Regulatory Excellence
17:40 - 18:05 Building blocks of success: the value of community involvement
Tormod Askildsen, Head of Community Development, LEGO Group
18:05 - 18:30 Driving innovation: how Honda put the customer at its heart
Ken Keir, Managing Director, Honda UK
18:30 - 19:00 Panel discussion
Register online or contact David Kershaw on +44 (0) 1235 43 82 40 or at david.kershaw@uk.fujitsu.com
