Awards
Fujitsu Palm Vein Authentication Technology Wins The Wall Street Journal 2005 Innovation Award for Security in Networks
October 2005
Fujitsu palm vein authentication technology has won The Wall Street Journal's 2005 Innovation Award in the category of Security for Networks. The award was granted to Fujitsu Laboratories Limited. Find out more about this award
Fujitsu wins second Innovation Award in a week, at MCA 2005 Awards
April 2005
The Awards, in association with Management Today, aim to identify the best Management Consultancy case studies in eight categories where a client has achieved a significant improvement in performance.
Fujitsu was awarded the Silver award in the category of Technology Exploitation, for its role in the Polar Challenge, a 320-mile team race in the unforgiving conditions of the Arctic.
With only five weeks before the start of the race, Fujitsu devised a solution based on a Motorola satellite phone running on the Iridium satellite network. The platform selected was Fujitsu-Siemens’ Loox 610 PDA, with extended life battery, using Microsoft 2003 Windows Mobile. A unique graphical interface was developed to improve usability and navigability when the teams were physically frozen and therefore less agile.
Pictured above right, the award was presented by the Rt. Hon. William Hague MP, to Vince Kerr of Fujitsu Services, and Chris McLeod of the Polar Challenge Team.
Fujitsu wins the "Innovation in IT" category of the 2005 Rail Industry Innovation Awards
April 2005
Fujitsu Services has been awarded "The Innovation in IT Award" for its STAR Ticket Issuing System, in recognition of the success in helping to bring Rail Retailing into the 21st Century.
STAR is a Service Offering that Fujitsu has developed specifically for the UK Rail segment of the Travel Vertical. It brings together Fujitsu’s extensive expertise in both Rail and Retail, combining services such as RJIS with GlobalSTORE and TeamPoS offerings. Fujitsu is helping train companies to learn from the experience of high street retailers in order to help them enhance their ticket retailing capability and improve levels of customer service.
This innovative approach has been enthusiastically accepted by the market and to date seven train operating companies have selected STAR as their preferred rail retail solution. 2005 will see the installion of Fujitsu's innovative solution at over 1000 ticket office windows across the length and breadth of the UK.
Fujitsu Telecommunications Europe wins the Best Hardware category for the 2005 ISPA Awards
24th February 2005
Fujitsu Telecommunications Europe wins the prestigious Best Hardware Award in The 2005 ISPAs, recognising the capability of the company’s GeoStream Access Gateway portfolio and its broadband deployment success.
Employee consultation wins Fujitsu a prestigious Personnel Today award
2nd December 2004
Fujitsu Services, one of Europe's leading providers of IT infrastructure management services, has won the Collaborative HR award from Personnel Today magazine. Fujitsu was chosen for its Pension Review Project, an innovative programme that was adopted to address challenges facing the existing UK pension plan. Three other organisations were shortlisted for the award: HBOS plc, The AA and Yorkshire Water.
The aim of the pension review project was to allow the company to retain a defined benefit scheme without affecting the organisation’s long term profitability. Fujitsu established a UK Pensions Consultation Forum (UKPCF) to consult with employees on the future shape of the pension plan in a full and transparent manner. Fujitsu embarked on the consultation process setting an agenda with no preconceived outcome, enabling it to achieve a solution acceptable to both the company and employees.
Fujitsu was announced as a winner before 1200 guests at London’s Grosvenor House in Park Lane. The panel of judges for the awards comprised 13 industry experts. Commenting on Fujitsu’s award entry, Judge John Smythe of McKinsey and Company said, "Fujitsu chose to share the problem with its employees rather than adopt the more traditional route of determining a solution and communicating it. This experiment in democracy paid off."
Roger Leek, group HR director, Fujitsu Services commented, "We are extremely pleased to have our pensions review project recognised by Personnel Today. By working in collaboration with employees, we were able to devise a solution that was extremely positive for Fujitsu and employees alike. To date, 95 per cent of our members have signed up for the new pension scheme. The innovative approach we took in reviewing our pension scheme is one that I believe is an excellent model for other HR processes."
Fujitsu short listed for CNET Networks UK Technology Awards 2004
20th September 2004
Fujitsu has been shortlisted for the Integrator or Outsourcer of the Year Award , along with Accenture, Cap Gemini, CSC and Steria as part of the CNET Networks UK Technology Awards 2004. The Awards will be presented at a spectacular gala dinner on September 28th at The Park Lane Hotel, London , with well over 450 attendees expected.
Now in their second successive year, CNET Networks UK's Technology Awards recognise the companies, technologies and individuals who have achieved exceptional success and demonstrated technological leadership in the business and technology arena. These independent awards recognise strategic excellence, marketplace impact, innovative new technology and above all, practical developments that help IT professionals and business decision makers harness technology as a critical business tool.
In short, the CNET Networks UK Technology Awards honour the players and products that set the standards for the rest of the technology industry.
http://www.cnet.co.uk/awards/index.html
Fujitsu celebrates 5 years of success with the European Helpdesk
31st August 2004
The high level of IT service delivered is generally recognised. Several times, the Helpdesk has been awarded prizes by specialist national and international jury’s. In 2000, two years after its inauguration, the Helpdesk won the National Call Centre gold award, followed by silver in 2001. In this same year, the Helpdesk also carried off two European Call Centre of the Year Awards: the Best Call Centre People Development Programme Award and the Kevin Hook Award for Innovation and Creativity. In 2002 it again achieved gold at the National Contact Centre Awards. The jury’s were unanimous in their praise for the Helpdesk "a real specialist in this segment; the European benchmark example" was one of the many qualifications.
Erik de Vlaam, Director of the European Helpdesk, is proud of the performance of his enthusiastic team: "The growth we have achieved over the past five years is above expectations, and the prospects are excellent. The needs of companies for specialised support for their IT end users continues to grow. I therefore expect that organisations will, in increasing numbers, put in requests for our Helpdesk services. We are ready for them. With our rich expertise, we can provide service of the highest order. As a process driven organisation, we work according to fixed patterns. In this way we can reduce the number of calls and lower the Total Cost of Ownership. An extra plus point is that we can always fall back on the knowledge and skills of the international Fujitsu organisation. That counts and will pay off – I’m certain of that."
Fujitsu Services established the European Helpdesk on 1st April 1998, at a time when more and more organisations were considering centralising the IT support of their employees in order to increase the efficiency of their operational management. Every year, unproductiveness of employees caused by IT problems brought increasingly high costs, and a reduction of these would deliver significant savings. Where there was a lack of own means and resources, outsourcing seemed to be the solution. Furthermore, this was a solution that fitted in with the trend in companies to focus on their core activities. With its Helpdesk, Fujitsu Services wanted to offer a clear, state-of-the-art IT service, based on criteria agreed beforehand: professional support for the end users in their organisation, or the customers of their services, wherever these were located.
What a team!
Back at the beginning of the European Helpdesk, there were 30 employees. Now, there are 220, with forecasts to grow to about 400. Each one is a motivated professional, and in order to safeguard their professionalism, the Helpdesk invests heavily in training and development 220 employees - and growing.
- Providing hardware and software support to thousands of end users in 55 countries.
- 24 hours a day, seven days a week, 52 weeks a year.
- Handling 80,000 registered incidents, 200,000 telephone consultations, and 32,500 emails a month.
- Staff from 22 nationalities covering 15 languages
Each and every month, the call centre agents handle 80,000 calls (registered incidents), carry out 200,000 telephone consultations, and receive and send 32,500 e-mails.
Fujitsu receives 2003 'Product of the Year' award from transform magazine
16th January 2004
Winning FI-4860C Production-Level Scanner With Ultrasonic Double-Feed Detection demonstrates innovation and advances in technology.
CMP Media's Transform Magazine has selected Fujitsu's fi-4860C production-level scanner, equipped with state-of-the-art ultrasonic double-feed detection technology, as its 2003 Product of the Year winner in the "Document Scanner" product category.
The Fujitsu fi-4860C was chosen from an outstanding group of qualified candidates, including 24 Product of the Year Finalists, to take home the 2003 Product of the Year award. The Transform Product of the Year Finalists and Winners were selected for innovations and advances in technology, outstanding value and proven market success. Transform Magazine's editors examined the latest in content and collaboration technologies throughout the year, and selected this year's winners through intense market research, customer interviews and, in some cases, lab experience with the products. "With only 24 Finalists from among the many content and collaboration technologies we cover, the Product of the Year 2003 Winners are true standouts chosen from among an already select group of deserving products," said Doug Henschen, editor-in-chief, Transform Magazine.
The honoured Fujitsu fi-4860C production-level scanner is equipped with state-of-the-art ultrasonic double-feed detection technology, which helps prevent lost images and enables larger batches of mixed document types to be scanned quickly, reliably, and automatically. With the addition of ultrasonic technology, Fujitsu's fi-4860C is the first scanner in the document imaging market to include three independent methods to detect document double-feeds -- the scanner is also equipped with infrared and length sensors.
Fujitsu Services wins customer service accolade
11th November 2003
Fujitsu Services has been announced the winner of Customer Service Strategy of the Year Award, as part of the prestigious The National Business Awards 2003. This is a ringing endorsement of the strategy introduced four years ago called 'Sense-and-Respond' which was designed to change the delivery of day-to-day customer service. This worldwide approach has delivered significant benefits to our customers. We have seen customer satisfaction increase by 20%.
The Sense-and-Respond approach calls for both a mind and skills shift change that takes into account our processes, technologies, reporting structures, products and services. The results of this approach of capturing and addressing customer needs, has had a real effect on the business, staff and customers.
Such is the success of this strategy that it has been endorsed by: the London School of Economics, Aston Business School, Cranfield Business School, Cambridge University Judge's Institute and MIT in Boston. Sense-and-Respond has also been the subject of a documentary by the BBC.
Fujitsu Services beat off stiff competition and received its 'business Oscar' before an audience of more than 1,200 business leaders and VIPs at London's Grosvenor House Hotel on November 11th.
Karen Holyoak, International Marketing Director of Charter, the award sponsors, said, "The standard for entries for the Customer Strategy of the Year Award for 2003 has been exceptional. Fujitsu Services demonstrated an entire cultural change around the needs of its customers and could, as a result of its customer services strategy, demonstrate business growth, innovation and success. I am pleased that the competitive landscape in the UK is now being shaped by those businesses that are most able to demonstrate that they are customer-led organisations".
