IT outsourcing for retailers

A pragmatic guide to successful IT outsourcing in retail

Andy Taylor

Despite the continuing stream of signifi cant contract awards, IT outsourcing has not been able to shake off a reputation tarnished in the retail sector by some high-profi le early terminations and moves to bring components back in-house.

It’s our opinion that, provided four simple rules are followed, IT outsourcing will generate real value and strengthen the core of any retail business.

Andy Taylor is our European retail principal, responsible for retail strategy and customer experience innovation. He is particularly interested in exploiting technology to create a superior customer experience in a multichannel retail environment.

Share this page