Defining the Critical Success Factors

for Business Process Management

Ten ways to ensure BPM projects meet strategic objectives — and avoid common pitfalls.

Over the past decade business process management (BPM) has played an increasingly important role in optimising and automating operations within numerous organisations. However, alongside the many success stories, there are plenty of initiatives that have failed to live up to their original goals.

The good news is that years of delivering projects have armed BPM specialists with some hard-won lessons in what leads to success – as well as what results in failure. From that, it is possible to identify 10 key aspects that must be addressed before even thinking about the part technology will play in any BPM project, aspects that are more about people, the organisation, its culture and the goals of the BPM investment. By understanding these, and deciding how to deal with them, you can minimise the risk of encountering significant problems with BPM.

Grahame Sherwin is a managing consultant in Fujitsu’s information management practice. His expertise spans BPM, office and voice automation systems.

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