Insights & Opinion: transportation articles

How to put the UK’s Railways Back on Track by Transforming the Customer Experience – In this piece, Fujitsu UK’s Head of Rail, Nick Chisnall, argues that to boost the efficiency of UK railways in line with the McNulty report’s recommendations, the industry needs to embrace open, component-based systems that give train operators the flexibility to offer revenue-boosting retail innovations for customers as well as a raft of other compelling cost and efficiency benefits.

Rail, Retail and Reality – The rail industry has seen a steep rise in demand is gearing up to absorb further changes: passenger and journey numbers will climb, while aggressive revenue growth targets will concentrate decision-makers’ minds.As it morphs into a modern, massmarket consumer proposition and leaves behind an era of undifferentiated utility service, what can rail learn from the retail sector?

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