The mergers & acquisitions challenge – breaking up is not so hard to do – With economic upheaval triggering a flood of acquisitions, divestments and business break-ups, organisations are counting on their IT leaders and partners to ensure that underlying systems and services can be separated, migrated and re-combined – with minimal upheaval and to fixed deadlines. The application of lean IT principles and sound project governance can prove critical in the pursuit of such successful outcomes.

Rail, retail and reality – The rail industry has seen a steep rise in demand is gearing up to absorb further changes: passenger and journey numbers will climb, while aggressive revenue growth targets will concentrate decision-makers’ minds.As it morphs into a modern, massmarket consumer proposition and leaves behind an era of undifferentiated utility service, what can rail learn from the retail sector?

Sharing best practice across sectors – Original thinking will always be a valuable asset. Increasingly organisations are also waking up to the art of 'borrowing' - often from seemingly unrelated sectors.

The Rise of Self-Service – Gone are the days of self-service being a differentiator. Customer demands for convenience are on the rise and businesses need to respond if they are to enhance the end-to-end experience and free up resources for new revenue opportunities.