Insights & Opinion: local government articles

Better Counsel for Councils: The Critical Role of Citizen Insight – The UK’s local authorities face the daunting challenge of having to dramatically cut expenditure while simultaneously improving services. Fujitsu's Mark Nicholls argues that a fresh approach to "citizen insight" is urgently needed to streamline the take-up, accessibility and user experience of council services.

Shared Services in Local Government– Motivated by a need to drive efficiencies and reduce costs, Cambridgeshire and Northamptonshire County Councils in the UK have taken the lead when it comes to reaping the rewards of shared services.

Making Mobile Solutions Work for Government– David Rosewell and Craig Merrick of Fujitsu argue that public sector organisations that equip their workforces with powerful mobile solutions can reap multiple benefits, in particular: maintaining front-line services in the face of budget cuts, boosting efficiency, and cutting costs. However, doing this requires careful planning and business change management.

Taking the Sting out of Public Sector Cuts by Stopping Fraud and Error– Fujitsu’s Mark Nicholls and Andy Fuller say government departments and local authorities can save billions lost through fraud and error if they adopt an innovative approach to detection already being pioneered by one large public sector organisation. The system and related processes can be implemented quickly and at zero upfront cost, while at the same time improving both the speed of service for claimants and the morale of claims processing staff. With government departments needing to do more for less, this an opportunity that mustn't be squandered.

The Gen Y Business Experience: Priorities for the New, Digitally Native Workforce – There has been wide speculation that the behaviour of the Net Generation will shake up organisations. But direct feedback from this new workforce points to a subtler story.

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