Insights & Opinion: government articles

Buying, Selling or Sitting It Out – As major corporate shared services programmes become operational across UK central and local government, clear divisions will appear in the market.It’s our opinion that there will be two such divisions; one between buyers and sellers and the other between them and the smaller organisations left adrift after the first wave of implementations.

Collaboration and Pragmatism: the Key to G-Cloud Success – The authors argue the efficiency, flexibility and environmental benefits of G-Cloud are now widely understood by Government IT leaders and technology is no longer a constraining factor. However, they believe fundamental issues of governance must now be addressed and that all parties must continue to work together with honesty and pragmatism to drive the initiative forward successfully.

Making Mobile Solutions Work for Government – David Rosewell and Craig Merrick of Fujitsu argue that public sector organisations that equip their workforces with powerful mobile solutions can reap multiple benefits, in particular: maintaining front-line services in the face of budget cuts, boosting efficiency, and cutting costs. However, doing this requires careful planning and business change management.

Satisfaction Centre - not Cost Centre – As corporate shared services initiatives become operational across UK central and local government, customers are starting to raise questions about ‘lowest common denominator’ services that reduce performance. It’s our opinion that these are not inevitable, but you do need to give equal weighting in your thinking to the benefits you can deliver alongside the efficiencies you need to achieve.

Taking the Sting out of Public Sector Cuts by Stopping Fraud and Error – Fujitsu’s Mark Nicholls and Andy Fuller say government departments and local authorities can save billions lost through fraud and error if they adopt an innovative approach to detection already being pioneered by one large public sector organisation. The system and related processes can be implemented quickly and at zero upfront cost, while at the same time improving both the speed of service for claimants and the morale of claims processing staff. With government departments needing to do more for less, this an opportunity that mustn't be squandered.

The Gen Y Business Experience: Priorities for the New, Digitally Native Workforce – There has been wide speculation that the behaviour of the Net Generation will shake up organisations. But direct feedback from this new workforce points to a subtler story.

Three Fallacies of Shared Services– Misheld beliefs about shared services in the public sector are often given as reasons for holding back on shared service adoption. It’s our opinion that not only are these beliefs fallacies, but that shared services actually enable the very things that people believe they inhibit.

Shared Services in Local Government – Motivated by a need to drive efficiencies and reduce costs, Cambridgeshire and Northamptonshire County Councils in the UK have taken the lead when it comes to reaping the rewards of shared services.

Better Counsel for Councils: The Critical Role of Citizen Insight– The UK’s local authorities face the daunting challenge of having to dramatically cut expenditure while simultaneously improving services. Fujitsu's Mark Nicholls argues that a fresh approach to "citizen insight" is urgently needed to streamline the take-up, accessibility and user experience of council services.

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