Buying, selling or sitting it out – As major corporate shared services programmes become operational across UK central and local government, clear divisions will appear in the market.It’s our opinion that there will be two such divisions; one between buyers and sellers and the other between them and the smaller organisations left adrift after the first wave of implementations.

Embracing Shared Services – Embracing Shared Services can make businesses nervous. How do you experience the benefits of sharing without losing control?

Paying attention to the Citizen voice – Never before has the UK government been so committed to citizen-centric services. But what exactly do we expect from our interactions with the public sector, and what role do front-line staff play in ensuring a positive experience?

Satisfaction centre - not cost centre – As corporate shared services initiatives become operational across UK central and local government, customers are starting to raise questions about ‘lowest common denominator’ services that reduce performance. It’s our opinion that these are not inevitable, but you do need to give equal weighting in your thinking to the benefits you can deliver alongside the efficiencies you need to achieve.

Three fallacies of shared services – Misheld beliefs about shared services in the public sector are often given as reasons for holding back on shared service adoption. It’s our opinion that not only are these beliefs fallacies, but that shared services actually enable the very things that people believe they inhibit.

Shared Services in Local Government – Motivated by a need to drive efficiencies and reduce costs, Cambridgeshire and Northamptonshire County Councils in the UK have taken the lead when it comes to reaping the rewards of shared services.

The Rise of Self-Service – Gone are the days of self-service being a differentiator. Customer demands for convenience are on the rise and businesses need to respond if they are to enhance the end-to-end experience and free up resources for new revenue opportunities.