Insights & Opinions

Why retail banks must learn the art of the possible – Other business sectors are maximising the new opportunities presented by the latest customer engagement technologies. Banks need to follow suit – and quickly

A Sharper Focus on Cloud Will Help Banks Soar Ahead – Retail Banks need a robust, structured approach to moving their business and financial applications into the Cloud, argue Fujitsu’s Andy Stewart, Quentin Creed and Francesco Casi. And that needs to extend to the management of the diverse range of SaaS options available from independent software vendors. Only then will they reap the benefits of greater business agility and increased competitiveness that Cloud promises — without exposing them to undue risk.

Bring Your Own Device: Turning a Threat into an Opportunity – Fujitsu’s Mark Wilson argues that CIOs need to embrace the consumerisation of enterprise IT and establish “bring your own device” policies in the workplace. If IT departments focus on delivering services to end users, rather than the devices they use, they have the opportunity to create enhanced value for the business.

How to put the UK’s Railways Back on Track by Transforming the Customer Experience – In this piece, Fujitsu UK’s Head of Rail, Nick Chisnall, argues that to boost the efficiency of UK railways in line with the McNulty report’s recommendations, the industry needs to embrace open, component-based systems that give train operators the flexibility to offer revenue-boosting retail innovations for customers as well as a raft of other compelling cost and efficiency benefits.

Reinventing the Retail Bank Through Greater Customer Intimacy – Jeremy Worrell, a B2C consultant in the Private Sector Division of Fujitsu UK & Ireland, argues that high-street bank branches in the UK risk becoming irrelevant if they do not quickly embrace change. In order to assure themselves of a bright future, they need to differentiate themselves from online competitors by creating a consumer-focused revival, inspired by the broader retail industry, to create greater customer intimacy.

Manage the Transition to Cloud and Focus on the Business – Cloud computing will probably be the biggest transformation programme an IT team undertakes, but it must not distract them from enabling business advantage.