Insights & Opinion: efficiencies through Lean

Agility in the Retail Sector: Speeding the Time to Market – Fujitsu managing consultant Jeremy Worrell argues that if retail organisations are to thrive in future, they must improve time-to-market by rethinking their processes, governance and management. Only then can they hope to eliminate major causes of delay and successfully introduce systems that give them the necessary speed and flexibility when launching or making changes to products.

Five mantras for Leaders of Lean – Every organisation is trying to get lean – but most are only borrowing practices from the lean pioneers, and failing to get the results they wanted. However, lean is not a solution, or a goal, but a way of seeing, thinking and doing. Grow your own organisation-specific adaption of the lean essence and you’ll be making the last change every business must make: into being a business that lives and breathes improvement.

How Knowledge Sharing is Improving the Service Desk – Everyone wants answers - and the quicker the better. Enhancing the management of knowledge at the Service Desk is helping to achieve this goal.

Intelligent Investment Cycles - An End to Boom or Bust – Retailers have a reputation of running their IT systems into the ground – no matter the cost in terms of reliability, usability and lost competitive edge. But their businesses will be much better served by the adoption a rolling strategy of renewal, based on the shelf life of systems and timed around business obsolescence rather than technical obsolescence.

Proactive Problem-Solving in the Global Service Desk – For many global organisations the service desk is the place to call when problems arise with IT.

The Paybacks of Adding a Lean Dimension to Engineering Services – Fujitsu's Andy Taylor argues the merits of a flexible, lean approach to tech support often refered to as “break-fix”. He shows how proactive monitoring and predictive maintenance can drastically reduce costs and improve service levels, often through the implementation of simple, commonsense measures. But he cautions CIOs must work with service providers like Fujitsu who have a specific, proven commitment to continual service improvement.

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