Five mantras for Leaders of Lean – Every organisation is trying to get lean – but most are only borrowing practices from the lean pioneers, and failing to get the results they wanted. However, lean is not a solution, or a goal, but a way of seeing, thinking and doing. Grow your own organisation-specific adaption of the lean essence and you’ll be making the last change every business must make: into being a business that lives and breathes improvement.

How Knowledge Sharing is improving the Service Desk. – Everyone wants answers - and the quicker the better. Enhancing the management of knowledge at the Service Desk is helping to achieve this goal.

Proactive problem-solving in the global service desk – For many global organisations the service desk is the place to call when problems arise with IT.

The mergers & acquisitions challenge – breaking up is not so hard to do – With economic upheaval triggering a flood of acquisitions, divestments and business break-ups, organisations are counting on their IT leaders and partners to ensure that underlying systems and services can be separated, migrated and re-combined – with minimal upheaval and to fixed deadlines. The application of lean IT principles and sound project governance can prove critical in the pursuit of such successful outcomes.

Unburdening the CIO: Desktop Managed Services – Times are tricky for CIO's. Under pressure to deliver business-aligned IT, the demand from the business seems to be to produce ever more for less.