Innovative mobile solutions for the Retail sector

A retail energy business is highly complex in that an error in one part of the business impacts on a whole host of others. These errors drive up costs across the business as effort is expended in trying to remedy the consequences of these failures. For example, an incomplete address can cause registration queries and delays, and, later on, billing failures.

At worst, these can lead to the customer simply getting fed up and going away, in turn causing wasted commission payments and increased acquisition costs. For a 5 million customer supply business we estimate these costs to be in excess of £15 million a year.

By signing up to our mobile solution, Sellsure, you can liberate £15-20 million a year by allowing your business to avoid the costs associated with “sales errors” through the provision of an integrated fault-free information management service from the point of sale right through to registration and billing.

Fujitsu’s mobile solution ensures that you capture accurate information at the point of sale, which is then transferred to billing, sales and marketing systems.

This is done by using a simple PDA or tablet with a wireless application. This provides an audit trail, avoids manual errors and allows you to acquire only those customers you can actually bill.

Savings are generated from improved sales management, lower customer service costs and lower sales administration costs.’