Billing Solutions | The Solution | The Benefits |
Billing Solutions
The Challenge
Many utility companies are finding it hard to decide when to start the enhancement or replacement programmes that will deliver
flexible, modern, functionally rich and easy to integrate billing applications.
The pressures to implement such a significant change programme are very evident, and typically in response to the following issues:
- Application integration requirements for improving customer contact and income management
- Changes in regulation
- A climate of cost reduction
- Concerns around legacy skills retention
- A regulatory environment driving comparative competition within the industry.
The need to continually challenge existing billing application functionality is very real as utilities strive to protect and grow their revenue and profit streams. Ideally, utilities want to operate easily adaptable billing applications where enhancements to product and service offers, tariffs and regulation, can be delivered quickly, cost effectively and readily flow through to associated systems. However, the desire to affect a step change in billing systems is often offset by a concerned perception of risk compounded by a financial benefits case that often appears marginal at best.
Billing Solutions for the Water Industry Drive down the total cost of service delivery without compromising control.
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The Expertise
As a global IT services provider, Fujitsu has extensive experience and capability in managing large-scale business critical billing solutions for leading utilities clients. Fujitsu has a thorough understanding of both the UK energy and water sectors, providing billing application hosting and application management services for a number of leading utilities including: Southern Water, Yorkshire Water, United Utilities, Centrica, npower and Scottish Power.
Fujitsu is not only recognised for its excellence in Service Management, but also for its partnership approach to business. Fujitsu’s approach is to fully understand the demands on your billing applications to ensure we deliver change programmes aligned to your business needs.
