Automated Customer Support Solutions | The Expertise |
Fujitsu’s optimised processes reflect a thorough understanding of the regulatory framework and business rules to which Utility
organisations must adhere. And we recognise the step change in customer satisfaction that can be realised through ensuring
fast responses to customer enquiries through the provision of automated services.
Specific skills include:
- Utility industry knowledge
- Business analysis
- Benefits realisation
- Process documentation and review
- Design and build of business solution
- Managed services
Typical elements of a work assignment include:
Business analysis – through working closely with our clients, we have operational knowledge of core utility processes. We will identify opportunities for new tactical solutions that address key issues including cash flow, customer complaints and cost reduction.
Business case development – we work with you to develop the business case, built around productivity gains and service improvements.
Documenting processes – we capture core business process flows and document processes. We use this information to support corporate quality and continuous improvement initiatives.
Technical solutions – we provide consult, analyse, design, build and operate capabilities. We manage the solution through all stages of the solution development life cycle.
In addition to the delivery of change programmes, we are able to provide ongoing application development, support and fully managed services.
The Benefits
- Cost reduction through increased efficiency and process automation
- Better control of customer service levels through the introduction of standard operating practices
- Faster and more effective customer service, leading to higher levels of customer retention
- Fewer errors and omissions due to the removal of complex manual processes
