Telecoms and Media Services
Fujitsu has been at the leading edge of telecommunications for over 60 years having been formed as a communications company in the 1930s.
All our solutions are designed to enhance the customer’s customer experience and deliver operational efficiency and staff effectiveness.
Telecoms and Media IT Services
- Choosing your customer contact centre - technical solution or boardroom issue?
If you are running a consumer media or telecoms operation, your technical customer contact centre is a major part of it
- Digital Media Networks
End-to-end solutions for delivering dynamic information and advertising to your customers
- Telecoms and Media Services, Expert Customer Care
"Sense and Respond" describes this approach, and underpins our Expert Customer Care proposition. Sense and Respond has been responsible for its application in Fujitsu Services’ Service Desk centres across Europe (Fujitsu provides outsourced Service Desk services for 400 large corporate customers). There’s just one issue with this brave new idea - it means you have to trust and empower your call handlers.
- Where next for the UK broadband market? The customer experience challenge
If you are running a consumer media or telecoms operation, your technical customer contact centre is a major part of it.
Telecoms and Media Case studies
- Case study, Vodafone, Managed support service
Fujitsu’s enterprise management service invisibly manages Vodafone’s retail infrastructure, constantly monitoring all instore PCs, servers and advertising screens to identify potential problems. This proactive management has been instrumental in improving the level of first time fixes, so stores no longer have to spend time calling the helpdesk or waiting for an engineer to arrive, but can focus resources on meeting customers’ needs and increasing revenue. Remote software updates to stores also contribute to the seamless way that the service is maintained, so, for example, virus updates are always on time.
- Case study, Vodafone. Q-MATIC solution
Vodafone required a system to improve the management of customer flow through the store. Q-MATIC, the world leader in queue management systems, was selected as the preferred solution. As Vodafone’s managed IT-service provider, this is installed and managed by Fujitsu.
- Case study, British Telecom (BT). Cabling
After evaluating solutions proposed by its two incumbent network suppliers, BT chose to implement Fujitsu's multi-mode fibre-optic cabling solution. As well as offering extremely fast, 10 Gigabit data transfer speeds, the system also eliminates the cost, complexity and rigidity of point-to-point cabling by routing all server connections through patching frames.
- Case study, Reuters - Information Services and Technology
Following an extensive competitive evaluation, Fujitsu was awarded the Information Services and Technology (IS&T) contract to provide 24/7 support for Reuters’ line of business applications and around 4,000 Reuters staff in the UK. The Global Service Desk is also complemented by on-site desktop support to manage incidents, problems and IMACS.
- Case study, The Moray Council. Information and Communications Technology
Moray is the first education authority in the UK, funded through the Government’s Private Finance Initiative (PFI) scheme, to be up and running with the National Grid for Learning (NGfL) programme. The £12.5 million contract to supply and manage the latest Information and Communications Technology (ICT) was awarded to Fujitsu. It provides email, video conferencing and secure Internet access to the teachers, administrators and 13,000 pupils in Moray’s 54 schools.
- Case study, The Moray Council, Scottish Schools Digital Network Glow
Fujitsu suggested that The Moray Council adopt a benefits realisation approach to the deployment of Glow, so that its implementation plan was developed from the users' perspective and not treated as a purely technical challenge.
- Case study, Young Scot. Secure web hosting
As an existing partner and sponsor, Fujitsu had already been supporting Young Scot by hosting the first website on a shared server at one of its secure locations. Fujitsu offered further support and began working with Young Scot and its web application company Storm ID.
Telecoms and Media Insights
- A Picture of Health - How technology is enabling a revolution in medical diagnosis.
- Harvard Business Review:"lean service pursued brilliantly by Fujitsu"
- How the thinking person’s service desk protects Reuters’ reputation.
- If you can’t stand the heat, get out of the data centre.
- Improving Customer Service: or how I learned to stop worrying and love outsourcing
- It’s more Reliable than Norwegian Directory Enquiries. But only just...
- It’s time to get real about loyalty - How Vodafone looks at customer loyalty
- Knowledge management – the generation game
- Mobile working. It’s a phone thing. Or is it an IT thing?
- Rebuilding the customer relationship
- The Rise of the Machines - Find out why vending machines are moving upmarket
- What customers really want
- “It’s a phone box Jim, but not as we know it.”
Latest Telecoms and Media News
- May 7, 2008
- Fujitsu Telecommunications Europe Wins Substantial BT Re-Manufacturing Contracts in Ireland
Birmingham, May 7, 2008 – Fujitsu Telecommunications Europe Limited announces that its Antrim-based specialist re-manufacturing and repair division, Fujitsu Telecommunications Ireland (FTI), has recently won two major re-manufacturing contracts with a combined value of nearly GB £2.5 million. BT Convergent Solutions has awarded FTI a significant two-year contract for re-manufacturing and component-level repair services. Underlining re-manufacturing’s value as a waste-reduction strategy, the contract will involve the processing of approximately 1500 products per month, and spans around one hundred business-telephone product lines, including legacy products as well as a growing number of IP-based systems. In addition, FTI has also won a two-year contract to re-manufacture and repair BT’s installed base of Sovereign SM1 payphones throughout the UK, with 120 units refurbished in the first month.
- February 29, 2008
- Fujitsu Spotlights Global Workforce Talent with Prime Ministerial Visit
Birmingham, February 29, 2008 – Fujitsu Telecommunications Europe Limited today welcomed the Prime Minister Gordon Brown and the Home Secretary Jacqui Smith to its UK headquarters today, as Britain introduced the new points system for foreign nationals wanting to work in the country. Eight percent of the total workforce at the company’s specialist European telecommunications headquarters is drawn from overseas, highlighting Fujitsu’s advocacy of bringing in expertise from around the world.
- February 27, 2008
- Fujitsu to Install SDH Backbone in €Multi-Million North African Project
Birmingham, February 27, 2008 – Fujitsu Telecommunications Europe Limited announces that it has been awarded a €multi-million contract to modernise an existing radio backbone for a North African customer. Scheduled for completion in 2009-2010, the first phase involves the installation of a turnkey SDH (Synchronous Digital Hierarchy) microwave network. Fujitsu will be acting as the prime contractor, partnering with the French company, Twist.
- February 6, 2008
- Fujitsu Launches Highly Flexible, Scalable Mobile WiMAX Base Stations
Birmingham, February 6, 2008 – Fujitsu Telecommunications Europe Limited today announced the launch of its new BroadOne™ WX series of mobile WiMAX base stations (BTS). Designed to be among the smallest, most power-efficient in the industry, the new base stations provide operators with an ideal in-service solution that offers fast, easy installation and maintenance. Fujitsu is positioning mobile WiMAX base stations as a key part of its product strategy for the fast-emerging global wireless broadband industry, and will be marketing the first in the series – the BroadOne WX300 outdoor macrocell – globally from the second quarter of 2008 (April - June).
- August 28, 2007
- Fujitsu Telecommunications Ireland Launches Out of Warranty Laptop Repair Service
Birmingham, August 28, 2007 – Fujitsu Telecommunications Europe Ltd announces that its Antrim-based specialist re-manufacturing and repair division, Fujitsu Telecommunications Ireland, has launched a new UK-wide service to provide out-of-warranty support for laptop computers. Introduced initially for owners of Fujitsu Siemens Computers’ notebooks and tablet machines, the Out of Warranty Repair Service is available to private individuals, as well as businesses with hundreds of units. Fujitsu’s comprehensive new service can handle a wide range of repairs, from the correction of minor faults to complete as-new rebuilds that rectify major cosmetic or mechanical damage.
- August 21, 2007
- Fujitsu Telecommunications Europe Appoints Stavros Petrides in Senior Strategy Role
Birmingham, August 21, 2007 – Fujitsu Telecommunications Europe Ltd, the leading supplier of high performance telecommunications solutions, announces the appointment of Stavros Petrides as Chief Strategy Officer. Stavros’ prime objective is to build on the company’s established business base, evolving the company’s strategic approach within Europe. His focus will include exploring the market potential for the creation of innovative new products and services.
- July 9, 2007
- Fujitsu Hits Major MSAN Milestones for BT 21CN Multi Service Access Node Roll-Out
Birmingham, July 9, 2007 – Fujitsu Telecommunications Europe Limited announced today that it has contributed to two significant milestones involving the roll-out of Multi Service Access Nodes (MSANs) across BT’s new 21st Century Network, known in the industry as 21CN. The first milestone was the completion of the MSAN installation at all 64 exchanges in South Wales, which comprises the initial phase of BT’s 21CN deployment. This involved the supply and installation of some 164 MSANs, comprising 104 copper and 60 fibre in total. In parallel, Fujitsu has also completed the installation of the 34 exchanges required to enable a major trial of next generation broadband services, also involving a combination of copper and fibre MSANs. These next generation broadband services will be rolled out to some 60,000 customers in the West Midlands later this year, before extending the new service nationally early in 2008. With the installation and commissioning of these latest 100 sites, Fujitsu now has almost 300 MSANs deployed in the 21CN.
- June 7, 2007
- Fujitsu named Supplier of the Year at the European Retail Solutions Awards
June 7, 2007 – Fujitsu Services is celebrating success at this year’s European Retail Solutions Awards, which saw the company receive an impressive two awards; one for the much coveted ‘Supplier of the Year’ and the other, an innovation award, in partnership with its client Vodafone.
- April 5, 2007
- Vodafone UK celebrates World Retail Award
April 5, 2007 – Vodafone UK and its retained IT supplier, Fujitsu Services, were awarded the ‘Best use of Technology’ award at a prestigious awards ceremony held in Barcelona on Thursday 29 March.
- March 23, 2007
- Fujitsu and MetaSwitch announce demonstration of Centrex-featured VoIP services at VoIP for Business 2007
Birmingham, March 23, 2007 – Fujitsu Telecommunications Europe Ltd, the leading supplier of high performance telecommunications solutions, and MetaSwitch announced the demonstration earlier this week by BT of hosted business VoIP services from the platform supplied by Fujitsu and MetaSwitch. The demonstration took place at VoIP for Business 2007, Olympia, in London (March 21-22, 2007).
- December 13, 2006
- 100 million patient images stored
December 13, 2006 – Fujitsu Services, one of Europe’s leading IT Services companies, has today recorded the 100 millionth patient image stored in its data centre as part of the NHS Connecting for Health, Picture Archiving and Communications Systems (PACS) programme. PACS enables access to the right image, in the right place, at the right time – all at the touch of a button.
- October 10, 2006
- Fujitsu wins award for Managed VoIP Service
October 10, 2006 – Fujitsu Services today scooped the ‘Network & Services Management & Operations’ award at this year’s InfoVision Awards for its Managed VoIP Service.
- September 21, 2006
- Fujitsu Telecommunications Ireland Gains the Investors in People Standard
Birmingham, September 21, 2006 – Fujitsu Telecommunications Europe Ltd, the leading supplier of high performance telecommunications solutions, announces that its re-manufacturing and service division, Fujitsu Telecommunications Ireland, has been granted the Investors in People (IIP) Standard. Based in County Antrim, Northern Ireland, the division prides itself on high levels of employee satisfaction and underwent stringent IIP assessment earlier this year, involving a rigorous set of new criteria.
