Defining the customer experience
Understanding the Customer Journey
Retail Consulting
Fujitsu has a long track record of helping retailers to build capability and improve performance, especially in the store and core IT Services. Using our experience as retail consultants, Fujitsu has identified three key characteristics which we think distinguish the real winners:
- obsessive customer focus
- first class execution
- continuous business improvement
Fujitsu’s retail consulting offerings have been shaped around these critical success factors and are designed to help retailers deliver a positive customer experience. With their seasoned expertise, retail knowledge and practical consulting tools and techniques, our retail consultants work with the nuts and bolts of retailing – product, channels, people, processes and technology – for the delight of the customer and the bottom-line benefit of the retailer.
Download the 'Retail Consulting' PDF [279 KB]

Retail Consulting Products
Download the 'Macroscope Methodology' PDF [200 KB]
