Despite the continuing stream of significant contract awards, IT outsourcing has not been able to shake off a reputation tarnished in the retail sector by some high-profile early terminations and moves to bring components back in-house.

It’s our opinion that a flexible and fluid approach to outsourcing will generate real value and strengthen the core of any retail business. Provided four, equally important steps are followed, outsourcing is fundamental to enabling retailers to remain competitive in an increasingly dynamic and changing marketplace.

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