Retail IT solutions, services, and consulting

Services in Retail

• Commercial loyalty, creating customer responsiveness

  Fujitsu offer a complementary range of solutions for the development of new commercial opportunities and the enhancement of customer loyalty. As competition continues to increase, most retailers are being forced to evaluate how every customer touch-point can be exploited to maintain market share and protect eroding margins.

• Managed Services, Responsive IT lifecycle management

  Technological advances, such as Internet services and integrated ways of working, have opened new doors for business. They have also radically altered the internal systems of many organisations. Forward-thinking retailers are now looking to capitalise on these new opportunities by improving the ongoing management of their IT.

• Network Optimisation and Responsive Retailing

  Continuous technological advances and the development of media channels have brought about a new age of connectivity to the retail world: voice, data, Internet, e-mail, e-commerce and web-based applications are all vital to the success of a modern retail organisation.

• Responsive Retailing

  At the heart of Fujitsu’s retail strategy is the provision of an integrated responsive store and multi-channel IT services offer, ranging from point of sale (POS), through self-checkout and shelf-edge systems, to loyalty and commercial systems that deliver in-store promotions.

• Responsive Store, Multi-channel Solutions

  Retailers must think in a much more integrated, multichannel way, to ensure that their business strategy, processes and use of people and technology are all directed at delivering a customer experience across channels that seamlessly unites the retail brand.

• Service packages, ROI analyser and other service packages

  There is no such thing as "one size fits all," so gaining the optimum return on investment depends on a wide variety of factors, not least of which is the ability to tailor IT service provisions to suit the size and needs of the organisation.

• Supply chain, IT retail services

  Today's retailers face a huge challenge: it doesn't matter how efficient you make your own IT systems, your ability to respond to customer needs will always be governed by the weakest link in the supply chain.

Our customers in Retail

• Case study, Galp Energia, installation, management & operation of Galp TV

  Following a pilot project, Galp chose Fujitsu to provide the full managed service, beginning in December 2003, which includes the installation, management and commercial operation of the Galp TV system. The solution allows Galp to contact its customers through relevant, constantly updated information. Running specific promotions at the point-of-sale leads to a more dynamic and interactive customer experience and increased revenues.

• Case study, Hillarys Blinds - Sales Advisor Mobilisation

  Hillarys recognised that it required a cost-effective solution, integrated with its SAP system which would improve efficiency and accuracy of ordering. Fujitsu developed a solution to meet Hillarys’ needs, offering real time, two-way communications from a mobile device to the back office, integrating seamlessly with Hillarys’ existing SAP ordering system. The solution enables advisors to access their daily schedule on their mobile device. This gives them customer details and the nature of appointments which they then use to schedule visits.

• Case study, Post Office®

  The Post Office selected Fujitsu for the design, implementation and ongoing management of an innovative and reliable networked branch counter system

• Case study, Staples, inc. Retail services, PoS system

  Staples selected GlobalSTORE, a complete retail software solution from Fujitsu Services. The solution was chosen based upon the significant operational performance enhancements it could offer the retailer, as well as the extra functionality it would provide. In addition, the system would provide a flexible platform to support the development of the Staples business.

• Case study, Staples and Fujitsu collaborate to reduce IT service costs

  Keep it simple. Those three words say it all for Staples Inc.'s approach to IT infrastructure. Fujitsu's approach to service delivery helps Staples relentlessly reduce costs.

• Case study, TGI Friday’s. Implement and support B-Pad

  Fujitsu Services worked in partnership with MICROS and Whitbread to deliver a solution that has set a new standard in food service automation. Fujitsu was awarded the contract to implement and support B-Pad, a hand-held terminal, running Mobile MICROS software.

• Case study, The Body Shop. Implementing TeamPoS 2000

  TeamPos 2000 was implemented, a powerful and flexible point-of-service system, TeamPoS 2000 could be configured to meet the specific requirements of The Body Shop business now, as well as offering an adaptable platform to support its future growth and development objectives.

• Case study, Thresher Group. EPoS applications

  The Fujitsu solution is based on a Software as a Service (SaaS) model. A shared, hosted service with only one copy of the application software, it includes a thin-client PoS, stock management, customer relationship management, web management and pre-accredited Chip and PIN payment solution.

• Case study, Virgin Cosmetics. Management of IT infrastructure

  Fujitsu was initially awarded a five year contract to manage Virgin Cosmetics' entire IT infrastructure. This covered the service management of the company's AS400 corporate server and Wide Area Network (WAN), the build and installation of its store systems, using Fujitsu's ISS300 EPoS software and TeamPoS 2000 hardware, the 'break-fix' maintenance of the office, stores and warehouse hardware and 1st line retail helpdesk support.

• Case study, Vodafone, Managed support service

  Fujitsu’s enterprise management service invisibly manages Vodafone’s retail infrastructure, constantly monitoring all instore PCs, servers and advertising screens to identify potential problems. This proactive management has been instrumental in improving the level of first time fixes, so stores no longer have to spend time calling the helpdesk or waiting for an engineer to arrive, but can focus resources on meeting customers’ needs and increasing revenue. Remote software updates to stores also contribute to the seamless way that the service is maintained, so, for example, virus updates are always on time.

• Case study, Vodafone. Q-MATIC solution

  Vodafone required a system to improve the management of customer flow through the store. Q-MATIC, the world leader in queue management systems, was selected as the preferred solution. As Vodafone’s managed IT-service provider, this is installed and managed by Fujitsu.

• Case study, Valio

  Founded in 1905 primarily to export butter, Valio is now the biggest dairy business in Finland, processing and marketing over 1,000 milk, dairy and other food products, and also a world-class pioneer in developing functional foods. The company is owned by 22 co-operative dairies and 11,800 dairy farms and employs over 4,000 people.

Insights in Retail

• Why are my customers so disloyal?

  The empowered consumer, faced with a multitude of choices about where, when and how they shop, is leading to increasingly high expectations. A competitive retail sector, facing an uncertain economic future is being challenged by consumers to compete for their custom: in this environment, only the fittest and those really listening to what their customers really want are likely to survive.

• Beyond ERP, Enterprise Resource Planning

  ERP systems met an important need when they were first introduced, providing best-in-class process engines that provided an integrated view of the total enterprise. A great example of these new systems is the One Network from Fujitsu, (provided in partnership with One Network Enterprises), a supply visibility service that provides the retailer with a real-time, demand-driven supply chain service.

• Enhancing Customer Experience in the Hospitality Environment

  In order to remain competitive in the hospitality industry customer service needs to be a high priority. Customer service includes every aspect of what they see and experience whilst they are in the store, restaurant or pub.

• Self check out solutions, learning from the supermarkets

  Self-checkouts are reliable, cost-effective, and user-friendly and are now a regular feature in many supermarkets in the UK and internationally. As a result, other retail sectors are starting to implement self-checkout terminals.

• The role of in-store TV, Enhancing the Customer Experience

  A truly integrated approach to in-store digital media is preferable to increase incremental product sales by association and awareness. Complementary in-store technologies, such as shelf-edge labelling, hand-held devices, EPoS and interactive kiosks should operate seamlessly to provide a consistent customer shopping experience.

• “I just want the damn stuff to work!”

  ...and other messages from the real world.

Events for Retail

There are currently no events scheduled for Retail but please return soon to find more information on event we are running or sponsoring for Retail.

Whats happening in the news

10 March 2008

Fujitsu launches Customer Experience Centre

March 10, 2008 – Fujitsu Services, one of Europe’s leading IT services companies, has launched a ‘Customer Experience Centre’ at its office in Staines. The centre is designed to showcase the plethora of new and emerging technologies available to help retailers to maximise the shopping experience across multiple channels for their customers.

10 December 2007

High Street retailers need to adapt to survive

December 10, 2007 – Fujitsu research reveals that changing consumer demands are not being reflected in the high street

7 June 2007

Fujitsu research reveals retailers are not meeting high consumer expectations

June 7, 2007 – Research commissioned by Fujitsu Services, one of Europe’s leading IT services companies, has revealed that retailers are not meeting high consumer expectations for automated services that offer increased convenience and improved customer experience – despite the technology being available.

7 June 2007

Fujitsu named Supplier of the Year at the European Retail Solutions Awards

June 7, 2007 – Fujitsu Services is celebrating success at this year’s European Retail Solutions Awards, which saw the company receive an impressive two awards; one for the much coveted ‘Supplier of the Year’ and the other, an innovation award, in partnership with its client Vodafone.

4 June 2007

Fujitsu focuses on the future at Retail Solutions 2007

June 4, 2007 – Fujitsu Services, one of Europe’s leading IT services companies, will be taking a look at the future of retailing at this year’s Retail Solutions show, at the NEC in Birmingham from 5-7 June.

25 May 2007

Fujitsu Services launches public tender offer for GFI Informatique in France

Paris, May 25, 2007 – Fujitsu Services, one of Europe’s leading IT services companies, today announced that it has today filed an offer for the entire issued share capital of GFI Informatique. This filing follows the earlier announcement dated May 2, 2007.

10 May 2007

Fujitsu strengthens retail consulting team

London, May 10, 2007 – Fujitsu Services has strengthened its retail team with the appointment of two leading consultants, Andy Taylor as retail principal in the Business Transformation Group and Richard Clarke as lead for the Retail Consulting Practice.

19 April 2007

Fujitsu wins £80m outsourcing contract from the Financial Services Authority

April 19, 2007 – Fujitsu Services has announced today that it is working with the Financial Services Authority (FSA) on an £80m transformational outsourcing arrangement to fundamentally change the way in which IT supports the business of the FSA. This arrangement is over an 8 year term and includes a no penalty cancellation option after 5 years.

5 April 2007

Vodafone UK celebrates World Retail Award

April 5, 2007 – Vodafone UK and its retained IT supplier, Fujitsu Services, were awarded the ‘Best use of Technology’ award at a prestigious awards ceremony held in Barcelona on Thursday 29 March.

2 May 2007

Fujitsu Services launches offer for GFI Informatique

London, May 2, 2007 – Fujitsu Services, one of Europe’s leading IT services companies, today announced its intention to launch an offer for the entire issued share capital of GFI Informatique, at a price of €8.50 per share and €3.15 per warrant.

9 February 2007

Fujitsu collaborates in “Department Store of the Future" Trial

February 9, 2007 – Mitsukoshi, one of the leading luxury department store chains in Japan, Shiseido Company, a leading Japanese cosmetics manufacturer, and Fujitsu Limited, a leading provider of customer-focused IT and communications solutions, are jointly implementing a "futuristic department store" field trial in Japan to test the expanded use of RFID tags in department stores.

22 November 2006

Investors in People announces nine new ‘Champions’ of people management

November 22, 2006 – Investors in People today announced that nine organisations have been awarded Investors in People Champion status for 2006.

27 October 2006

Fujitsu and IntelliQ form collaboration to reduce retail shrinkage

October 27, 2006 – Fujitsu Services, one of Europe’s leading IT services companies, has formed a collaboration with IntelliQ, a leading provider of comprehensive loss prevention solutions.

29 September 2006

Fujitsu hosts European ‘Responsive Retailing’ event

September 29, 2006 – Fujitsu Services, one of Europe’s leading IT services companies, hosted its ‘Responsive Retailing’ event at The Cumberland Hotel in London, on Wednesday 27 September 2006.

4 July 2006

United Co-operatives selects Fujitsu to assist in achieving growth plans

July 4, 2006 – United Co-operatives, one of the largest retail co-operatives in Europe, has signed a contract worth £4.2 million with Fujitsu Services for the rollout of a retail software solution across its entire food retail estate of over 500 stores and 1,500 Point of Sale (PoS) systems.

8 June 2006

Fujitsu triumphs at European Retail Solutions Awards

Hilton Birmingham Metropole, June 8, 2006 – Fujitsu Services is celebrating success at this year’s European Retail Solutions Awards, which saw the company receive an impressive three awards in partnership with retail clients The Body Shop International, Staples Inc and Whitbread - TGI Friday’s.

6 June 2006

Opportunities available: Innovative retailers required

June 6, 2006 – Fujitsu research reveals a lack of future investment in technologies to improve the customer experience