Rail
Fujitsu is an expert at supporting the rail industry. We designed, built, and now operate and manage the Rail Journey Information Service (RJIS): an application solution that pulls together information from around the rail industry on train timetables, fares and routes. Our technological skill and insight into the customer experience has made us a market leader in rail retail and led to the creation of STAR: a package of services forming a comprehensive ticket retailing solution designed for UK train operators and installed in over 600 stations in the UK. To date seven of the train operators use STAR as their preferred ticket retailing solution. Combined with this industry insight are our broader IT solutions and capability. Working with our customers we aim to improve operational efficiency, strive for excellence in the customer experience, and work to reduce the total cost of IT.
Thought Leadership
Rail, retail and reality
The rail industry has seen a steep rise in demand and is gearing up to absorb further changes. As it morphs into a modern,
mass-market consumer proposition and leaves behind an era of undifferentiated utility service, what can rail learn from
the retail sector – a great success story in contemporary business change?
Case Studies
- Arriva Trains Northern: Benefits Realisation
Fujitsu was chosen by Arriva to implement its ResultsChain-based Benefits Realisation solution, providing a visually powerful 'roadmap' of how objectives are achieved and dramatically improving business planning methods.
- Caminhos de Ferro Portugueses
Caminhos de Ferro Portugueses (CP) was set up as a State Owned Enterprise in 1975 to manage the railways in Portugal. Changes in domestic and community legislation led to the transport services and the infrastructure management being separated in 1997.
- Deutsche Bahn
Deutsche Bahn (DB) has around 230,000 employees worldwide, based in 1,500 locations in 150 countries. Since being privatised in 1994, it has become the largest transport undertaking and the largest infrastructure enterprise in Europe and the second-largest transportation and logistics services provider in the world.
