Insights in Financial Services
East Meets West
“We sometimes need to give ourselves permission to do what’s right, rather than what’s become time-honoured.”
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Building Service Relationships
“Continuous improvement identifies the root cause of a problem and fixes it. As a result, it prevents the problem arising
again.”
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Service delivery for the 21st Century
This document outlines some simple, guiding principles for success drawn from Fujitsu’s own experiences at the frontline. Service Delivery for the 21st Century
“Trust me, I’m a Banker”
Retail banks are beginning to realise that a more personalised approach to service is key to securing the trust and loyalty of their customers. "Trust me, I'm a Banker"
