Financial Services

Financial Services

• Financial IT Services Global Capabilities

  We reduce your costs in new ways and guarantee the continuity of those reductions, so that you can stay profitable as the Financial Services market plateaus. And we help you transform your business by delivering innovative security, desktop, data centre, VoIP, and mobile working solutions which, refreshingly, arrive on time, work first time, and stay on budget.

• Financial Services Customer Services

  We reduce your costs in new ways and guarantee the continuity of those reductions, so that you can stay profitable as the Financial Services market plateaus. And we help you transform your business by delivering innovative security, desktop, data centre, VoIP, and mobile working solutions which, refreshingly, arrive on time, work first time, and stay on budget.

• Financial Services Innovation

  With a next-generation branch banking system, Fujitsu has helped a top ten Japanese bank reduce its staff and office space by more than 50% Fujitsu has developed a contactless palm vein authentication technology which uses vascular patterns as personal identification data. This is used by the Bank of Tokyo-Mitsubishi, for example, in their ATMs. Fujitsu has developed a fraud repudiation system for banking institutions. This system detects unauthorised withdrawals from bank accounts by the use of stolen or counterfeit cards and informs account holders.

• Financial Services Operational Efficiency

  We reduce your costs in new ways and guarantee the continuity of those reductions, so that you can stay profitable as the Financial Services market plateaus. And we help you transform your business by delivering innovative security, desktop, data centre, VoIP, and mobile working solutions which, refreshingly, arrive on time, work first time, and stay on budget.

• Financial Services Regulatory Compliance

  We reduce your costs in new ways and guarantee the continuity of those reductions, so that you can stay profitable as the Financial Services market plateaus. And we help you transform your business by delivering innovative security, desktop, data centre, VoIP, and mobile working solutions which, refreshingly, arrive on time, work first time, and stay on budget.

Financial Services Case studies

• Case study, Reuters - Information Services and Technology

  Following an extensive competitive evaluation, Fujitsu was awarded the Information Services and Technology (IS&T) contract to provide 24/7 support for Reuters’ line of business applications and around 4,000 Reuters staff in the UK. The Global Service Desk is also complemented by on-site desktop support to manage incidents, problems and IMACS.

• Case study, La Caixa - ATM network development

  Fujitsu’s track record and customer references in the self-service sector persuaded “la Caixa” to sign a three-year alliance with Fujitsu for integrated support and management of the ATM network.

• Case study, Swedbank - Desktop Managed Service

  Having collaborated in various ways for more than 30 years, Fujitsu was one of two companies originally chosen to provide a managed desktop service. However, Swedbank decided to consolidate the service delivery with one supplier and chose to work with Fujitsu.

• Case study, Bank of Spain - XBRL reporting

  Fujitsu España Services. S.A, is presenting to the Bank of Spain to assist in the implementation of the Master Plan for adoption of XBRL™ within its organization is based on the development of XBRL™ infrastructure services, developed in both .Net and in Java technology.

• Case study, AXA Belgium - Business Process Outsourcing (BPO)

  After AXA Belgium, a member of AXA Group that targets insurance and asset management, merged with Royale Belge, it had to eliminate redundant procedures and reorganize how it manages underwriting and claims processes. Fujitsu was called on to establish an electronic document management system as well as an extranet/internet for brokers and clients with differing IT diffusion needs.

• Case study, Aegon UK – Data Warehousing,

  Leading international insurance company AEGON UK, acquired the life and pensions business of Guardian Royal Exchange in October 1999. As other parts of the Guardian business were to remain with a competitor, AEGON UK needed to transfer the life and pensions applications and data to a new processing centre. Many of the applications had been operational for over twenty years and their uncoupling would involve hardware and software issues well as the transfer of operational knowledge. Read more about how Fujitsu succeeded

• Case study, Allianz Shared Infrastructure Services GmbH - Outsourcing Partnership

  Allianz’s extensive IT infrastructure in Germany was being managed by its subsidiary, IT service provider Allianz Shared Infrastructure Services GmbH (ASIC). However, ASIC wanted to standardise, consolidate and streamline operations by forging a long term strategic partnership with an external vendor for the supply, installation, support and maintenance of Allianz’s desktop, network and telecommunication services in Germany.

• Case study, First Direct - Internet Banking Service

  First Direct and Fujitsu started working together in 1997 when they produced the world's first Java-based 24-hour electronic banking service over a 12 month period, from development to testing through to implementation. Since launching its Internet banking service, First Direct has attracted more than 300,000 customers, with an additional 10,000 customers subscribing each month.

Insights in Financial Services

• Help yourself

  Self-service delivery channels – internet, ATMs, kiosks and mobile phone – are growing in importance in European retail financial services, and they are growing at the expense of branch service and contact centres. As the use of automated services increases, the use of traditional delivery channels declines in many areas.

• If Machines had a Heart

  The role of self-service in retail banking and insurance. Self-service technology is becoming increasingly common in retail financial services. It’s our opinion that self-service has an integral role to play for all customers, provided it is concentrated on web and branch channels. One of its key roles should be to create transparency for customers – effectively, making financial services credible again – and thereby renewing trust and loyalty in financial institutions.

• Trust me I'm a Banker

  Retail banks are beginning to realise that a more personalised approach to service is key to securing the trust and loyalty of their customers

• Service delivery for the 21st Century

  This document outlines some simple, guiding principles for success drawn from Fujitsu’s own experiences at the frontline.

• Building Service Relationships

  Succeeding in multi-national service delivery

• When East Meets West

  What can European business leaders learn from Asia?

Latest Financial Services News

November 9, 2007

Pan-European survey reveals that consumers want banks to concentrate on better connections between web and branch

November 9, 2007 – New research from Fujitsu Services into the experiences of 2,500 retail financial services customers across Europe suggests that investments by financial services organisations in pilot mobile banking services could be missing the mark: what customers really want is the convenience and choice of the web, integrated seamlessly with face-to-face contact in high street branches.

August 16, 2007

Fujitsu appointed to transform Reuters IT infrastructure

August 16, 2007 – Fujitsu Services has been awarded a landmark global contract for the internal IT infrastructure of Reuters, the world’s largest news and information provider. Fujitsu has agreed a 10 year contract with Reuters to provide IT services for Reuters 17,500 employees based in more than 100 countries around the world, from Dubai, to China, to Brazil.

May 15, 2007

Fujitsu signs €400 million outsourcing partnership with Allianz IT service provider AGIS

May 15, 2007 – Fujitsu Services, one of Europe’s leading IT services companies, has signed a strategic outsourcing partnership for desktop, network and telecommunication services with AGIS (Allianz Dresdner Informationssyteme GmbH)

May 2, 2007

Fujitsu Services launches offer for GFI Informatique

London, May 2, 2007 – Fujitsu Services, one of Europe’s leading IT services companies, today announced its intention to launch an offer for the entire issued share capital of GFI Informatique, at a price of €8.50 per share and €3.15 per warrant.

April 19, 2007

Fujitsu wins £80m outsourcing contract from the Financial Services Authority

April 19, 2007 – Fujitsu Services has announced today that it is working with the Financial Services Authority (FSA) on an £80m transformational outsourcing arrangement to fundamentally change the way in which IT supports the business of the FSA. This arrangement is over an 8 year term and includes a no penalty cancellation option after 5 years.