Because we’re PASSIONATE about service
“Fujitsu sets itself targets which are actually higher than those mandated in the Service Level Agreements. They are receptive and reactive, rather than saying, ‘Point me to the schedule of the contract which says, ‘This is what we’ve got to do”, they get on and do it.
WG CDR M EDWARDS RAF STRIKE COMMAND
We have a theory about service - it’s irrelevant unless it’s exceptional. Just doing the contract doesn’t do the job.
So we aim to deliver impeccable service - results that are, simply, faultless. We achieve this by looking past SLAs and understanding what you need beyond bald contract requirements.
When you want something done, to achieve the goals we share as partners in the project, we’ll do it, whether or not it’s written down.
Flexibility is key. Things change. The world makes unexpected demands. You may need to break a contract, sometimes. But instead of holding you to the letter of a deal, we’ll be positive and work out a new plan that meets your changed requirements.
...and we raise our partners’ game
- Integrating the skills of a group of specialists within a consortium has always been a strength.
- As Prime, we train and manage all parties to deliver impeccable service and customer-centric attitudes in every aspect of a project.
- As tier 1 partner or sub contractor, we understand the need for unity of purpose and response, working hard to eliminate internal problems that may impact on service delivery.
'The needs of the customer are paramount to Fujitsu and they do everything with the customer in mind. We have a good, open, honest working relationship because everything we do is as a partnership.’
MIKE WOODWOOD, NAVYSTAR PROJECT MANAGER.
