Customer Experience case studies
Who serves 99% of the UK population?
Did you know Fujitsu touches the lives of 99% of the UK population? From driving licences to lottery tickets, from census forms to monthly salary cheques and high street shopping. Fujitsu enables the delivery of all these services, and many more.
Not everyone will know our name, but one way or another; we’ve had an impact on their lives.
Virgin Media:
- We help Virgin Media keep over 230,000 broadband customers happy every month.
- Recent surveys have placed the Internet Service Provider in the highest ranks when it comes to customer satisfaction - and it’s Fujitsu that handles the calls.
And we don't just serve the UK…
We manage the Service Desk for the leading bank in Sweden, Swedbank, supporting more than 13,500 end-users, handling over 400,000 calls every year.
We also support 60 billion passenger air kilometres for KLM every year, providing desktop managed services and helpdesk services to the Dutch airline’s Netherlands-based employees.
More case studies...
Read more Fujitsu case studies...
- Case study, Lancashire County Council.
When you have already been at the heart of the Industrial Revolution that shaped the economic landscape of Britain in the late 18th and early 19th centuries, it’s perhaps not surprising that the county of Lancashire is also now forging ahead in the technology revolution.
- Case study, Lancashire County Council. Cyberskills managed service
We believed that using IT as a tool for social change in this environment would be successful. Commented David Halpin Service Manager for Physical Disability within Lancashire County Council. When we justified this belief, we were successfully awarded funding.
- Case study, Merseytravel, Smart Enabled Ticketing (SET) system
Develop, implement and manage a Smart Enabled Ticketing (SET) system that could be used by local elderly and disabled citizens to travel on any trains, buses and ferries in the Merseyside area.
- Case study, TGI Friday’s. Implement and support B-Pad
Fujitsu Services worked in partnership with MICROS and Whitbread to deliver a solution that has set a new standard in food service automation. Fujitsu was awarded the contract to implement and support B-Pad, a hand-held terminal, running Mobile MICROS software.
- Empowering healthcare, how Fujitsu is helping
In order to meet the NHS 24 and 48 hour access targets, Waterside realised that it needed to transform its working practices. This project had two elements to it: the first being the delivery of a robust technology solution that would be simple to use, and adhere to strict NHS confidentiality guidelines. Secondly, the system needed to be presented in a way that focussed on patient care with new technologies enhancing interactivity, not hindering it.
- Case study, First Direct - Internet Banking Service
First Direct and Fujitsu started working together in 1997 when they produced the world's first Java-based 24-hour electronic banking service over a 12 month period, from development to testing through to implementation. Since launching its Internet banking service, First Direct has attracted more than 300,000 customers, with an additional 10,000 customers subscribing each month.
- Case study, La Caixa - ATM network development
Fujitsu’s track record and customer references in the self-service sector persuaded “la Caixa” to sign a three-year alliance with Fujitsu for integrated support and management of the ATM network.
