Retail Case Studies
Casestudies for the Retail industry
- Case study, Galp Energia, installation, management & operation of Galp TV
Following a pilot project, Galp chose Fujitsu to provide the full managed service, beginning in December 2003, which includes the installation, management and commercial operation of the Galp TV system. The solution allows Galp to contact its customers through relevant, constantly updated information. Running specific promotions at the point-of-sale leads to a more dynamic and interactive customer experience and increased revenues.
- Case study, Hillarys Blinds - Sales Advisor Mobilisation
Hillarys recognised that it required a cost-effective solution, integrated with its SAP system which would improve efficiency and accuracy of ordering. Fujitsu developed a solution to meet Hillarys’ needs, offering real time, two-way communications from a mobile device to the back office, integrating seamlessly with Hillarys’ existing SAP ordering system. The solution enables advisors to access their daily schedule on their mobile device. This gives them customer details and the nature of appointments which they then use to schedule visits.
- Case study, Orange
Following an extensive competitive evaluation, Fujitsu was chosen to upgrade all of the point of sale hardware in Orange’s then 236 UK retail stores, including the porting of its main retail application onto the new platform.
- Case study, Post Office®
The Post Office selected Fujitsu for the design, implementation and ongoing management of an innovative and reliable networked branch counter system
- Case study, Staples, inc. Retail services, PoS system
Staples selected GlobalSTORE, a complete retail software solution from Fujitsu Services. The solution was chosen based upon the significant operational performance enhancements it could offer the retailer, as well as the extra functionality it would provide. In addition, the system would provide a flexible platform to support the development of the Staples business.
- Case study, Staples and Fujitsu collaborate to reduce IT service costs
Keep it simple. Those three words say it all for Staples Inc.'s approach to IT infrastructure. Fujitsu's approach to service delivery helps Staples relentlessly reduce costs.
- Case study, TGI Friday’s. Implement and support B-Pad
Fujitsu Services worked in partnership with MICROS and Whitbread to deliver a solution that has set a new standard in food service automation. Fujitsu was awarded the contract to implement and support B-Pad, a hand-held terminal, running Mobile MICROS software.
- Case study, The Body Shop. Implementing TeamPoS 2000
TeamPos 2000 was implemented, a powerful and flexible point-of-service system, TeamPoS 2000 could be configured to meet the specific requirements of The Body Shop business now, as well as offering an adaptable platform to support its future growth and development objectives.
- Case study, Thresher Group. EPoS applications
The Fujitsu solution is based on a Software as a Service (SaaS) model. A shared, hosted service with only one copy of the application software, it includes a thin-client PoS, stock management, customer relationship management, web management and pre-accredited Chip and PIN payment solution.
- Case study, Valio
Founded in 1905 primarily to export butter, Valio is now the biggest dairy business in Finland, processing and marketing over 1,000 milk, dairy and other food products, and also a world-class pioneer in developing functional foods. The company is owned by 22 co-operative dairies and 11,800 dairy farms and employs over 4,000 people.
- Case study, Virgin Cosmetics. Management of IT infrastructure
Fujitsu was initially awarded a five year contract to manage Virgin Cosmetics' entire IT infrastructure. This covered the service management of the company's AS400 corporate server and Wide Area Network (WAN), the build and installation of its store systems, using Fujitsu's ISS300 EPoS software and TeamPoS 2000 hardware, the 'break-fix' maintenance of the office, stores and warehouse hardware and 1st line retail helpdesk support.
- Case study, Vodafone, Managed support service
Fujitsu’s enterprise management service invisibly manages Vodafone’s retail infrastructure, constantly monitoring all instore PCs, servers and advertising screens to identify potential problems. This proactive management has been instrumental in improving the level of first time fixes, so stores no longer have to spend time calling the helpdesk or waiting for an engineer to arrive, but can focus resources on meeting customers’ needs and increasing revenue. Remote software updates to stores also contribute to the seamless way that the service is maintained, so, for example, virus updates are always on time.
- Case study, Vodafone. Q-MATIC solution
Vodafone required a system to improve the management of customer flow through the store. Q-MATIC, the world leader in queue management systems, was selected as the preferred solution. As Vodafone’s managed IT-service provider, this is installed and managed by Fujitsu.
- Case study, Whitbread
Fujitsu was chosen by Whitbread to provide an outsourced solution that includes a fully managed service for wide area network (WAN) links, ranging from ISDN to Megastream Ethernet, to all of the company’s extended family of brands in over 1,600 locations in the UK.
