Local Government Case studies

Casestudies for Local Government

• Cambridgeshire and Northamptonshire Councils
  

  Cambridgeshire and Northamptonshire County Councils entered a ground-breaking tripartite partnership with Fujitsu to create a unique ERP shared service.

• Case study, Bolton Metro Borough Council - Customer relationships management
  

  As a forward thinking local authority, Bolton is trying to improve the service it delivers to local people. Bolton called in Fujitsu to provide management consultancy and to help shape the policy for future development. Fujitsu was chosen because it had good experience of customer relationship management. Read more about the benefits Bolton's metro council experienced.

• Case study, Bolton Metro Borough Council - Oracle e-Business
  

  Fujitsu implemented the system with Oracle leading the foundation implementation of technology. Fujitsu consultants grew the functionality, implemented service requests and Field Service modules, telephony, systems architecture and the Intranet portal - an information management tool containing business rules.

• Case study, Bridgend County Borough Council
  

  Fujitsu worked with Bridgend County Borough Council to articulate its Information and Communication Technologies (ICT) vision with a focus on the specific needs of users. Within this they helped to run CyberSkills workshops, which are designed with a consistent style and content for the purpose of groups of people such as librarians, teachers and retail staff. The emphasis was on friendly facilitation, with plenty of opportunity for hands-on experience by the participants, rather than formal instruction.

• Case study, Broxtowe Borough Council, implementation of Trimetra
  

  Fujitsu and Broxtowe’s in-house IT staff set up a project team with the aim of completing the implementation of the new Trimetra before December 2000.

• Case study, Cambridgeshire County Council, Cambridgeshire Assessment Tool
  

  Fujitsu was chosen to develop a multi-agency system to support the new electronic CAT data collection tool. It created an IT architecture that would enable the exchange of information between the wide variety of back-office applications used by different agencies.

• Case study, Cambridgeshire County Council, Oracle 11i eBusiness Suite
  

  Fujitsu supplied the consultancy that helped Cambridgeshire to tailor the Projects Module to match their business requirements.

• Case study, Canllaw Online, digilabs across Wales
  

  Fujitsu as lead sponsor worked with Canllaw on a project to expand opportunities for young people in Wales. A three year project began in Spring 2004 establishing 150 digilabs across Wales.

• Case study, Lancashire County Council.
  

  When you have already been at the heart of the Industrial Revolution that shaped the economic landscape of Britain in the late 18th and early 19th centuries, it’s perhaps not surprising that the county of Lancashire is also now forging ahead in the technology revolution.

• Case study, Lancashire County Council. Cyberskills managed service
  

  We believed that using IT as a tool for social change in this environment would be successful. Commented David Halpin Service Manager for Physical Disability within Lancashire County Council. When we justified this belief, we were successfully awarded funding.

• Case study, London Borough of Hammersmith & Fulham
  

  Having conducted a competitive evaluation of possible solutions, Borough Construction chose to migrate to Fujitsu's ConSol-ePlus solution, the new Windows-based version of ConSol.

• Case study, London Borough of Harrow, Housing Benefit Department
  

  The council decided to ask Fujitsu to conduct a small project to investigate capacity within the department. The contract was awarded through the Government’s Services Catalogue and began in May 2003.

• Case study, London Borough of Lewisham. Creation of avatar-based interfaces
  

  Fujitsu and Microsoft took responsibility for the development of a toolkit that enabled the creation of avatar-based interfaces to council services. The toolkit is based upon Fujitsu’s ‘Delivery Suite’ solution kit, which incorporates a natural language processor, a conversation manager and an external systems interface. Access to a system or services is made via the avatar through a keyboard; using a mouse to 'point and click'; on-screen touch; or voice.

• Case study, Luton Borough Council. Enterprise Vault for Microsoft Exchange
  

  Luton BC had a long-standing relationship with Fujitsu Services and at this point learnt that Fujitsu was working in partnership with KVS to offer its customers the benefits of Enterprise Vault. Enterprise Vault for Microsoft Exchange™ is an enterprise-scale software product for managing the archiving, retention and retrieval of information contained within Exchange user mailboxes, PST files or public folders.

• Case study, Merseytravel, Smart Enabled Ticketing (SET) system
  

  Develop, implement and manage a Smart Enabled Ticketing (SET) system that could be used by local elderly and disabled citizens to travel on any trains, buses and ferries in the Merseyside area.

• Case study, Newcastle City Council. Complete technical refresh
  

  When Newcastle City Council identified that it needed help with change and developing skills, Fujitsu offered them a complete consultancy and technical refresh.

• Case study, Ridgehill Housing Association. Migrating to Windows Server
  

  As part of its ongoing relationship with RHA, Fujitsu proposed that the organisation migrate its infrastructure onto the Windows Server 2003 platform, with Microsoft Exchange 2003 for both internal and Internet e-mail.

• Case study, Southend Council. ConSol upgrade
  

  The Council contacted a software house called AMP, which was later incorporated into Fujitsu. 'We provided a specification, we spent some time with the programmers and we ended up with a system that worked for us' said Elaine Clifton. That system was called ConSol. 'In the 14 years since then the system's been enhanced, for example, we had a huge update for Y2K; and other users have requested modifications that are available as options. However, we find that we use ConSol now in the same way that we did originally and it is as useful today as it was back then.'

• Case study, States of Guernsey Income Tax
  

  Guernsey Income Tax realised that it should embrace new technology and replace the paper based storage system and so began to look seriously at the merits of electronic document management.

• Case study, The Highland Council. Applications on MS Office platform
  

  When nine local authorities joined together to form The Highland Council in 1996 the initial challenge was to improve the way that IT was used throughout the organisation. The new council decided to outsource to a partner. Two years later it entered into an agreement with Fujitsu to supply IS services. The Highland Council now has new line of business applications with 3,500 users on a standard MS Office platform, including email and intranet access over a reliable network.

• Case study, The Highland Council. Geographic Information Systems (GIS) applications
  

  Fujitsu worked with the planning department to create a business plan. This recommended the rollout of a system that would give access to GIS through a simple web browser connected to the council’s intranet. The solution would require two new servers dedicated to the storage of Ordnance Survey information and the hosting of the mapping software.

• Case study, The Highland Council. Ongoing IS strategy
  

  Fujitsu worked with the council to develop an ongoing IS strategy advising on the need for integration, security and authentication. As a result, the council adopted e-gif (Government Interchange Format). A crucial element of this strategy was the gradual integration of back and front office systems to enable customer Service Points to deal with a wider range of queries and transactions.

• Case study, The Moray Council, Scottish Schools Digital Network Glow
  

  Fujitsu suggested that The Moray Council adopt a benefits realisation approach to the deployment of Glow, so that its implementation plan was developed from the users' perspective and not treated as a purely technical challenge.

• Case study, The Moray Council. Information and Communications Technology
  

  Moray is the first education authority in the UK, funded through the Government’s Private Finance Initiative (PFI) scheme, to be up and running with the National Grid for Learning (NGfL) programme. The £12.5 million contract to supply and manage the latest Information and Communications Technology (ICT) was awarded to Fujitsu. It provides email, video conferencing and secure Internet access to the teachers, administrators and 13,000 pupils in Moray’s 54 schools.

• Case study, Vale of Glamorgan Council. Customising & implementing ConSol
  

  In 2000, Chris Highley was appointed to oversee the financial management of the department. He could see that ConSol could be utilised much more effectively. 'It was a good system; it had lots of functionality that we were not using. I could see that the problems that had become associated with the system were mostly caused by the fact that we had not set it up properly.' With Fujitsu's help he set about customising and implementing ConSol to meet the DLO's needs.

• Case study, Wolverhampton City Council
  

  The Bereavement Centre chose to work in partnership with Fujitsu to produce a detailed model defining what data concerning each death needed to be captured and how it should be interchanged between Council departments and agencies so that the Bereavement Centre Application is as seamless and effective as possible.

• Case study, Wolverhampton City Council. Content management system
  

  As part of its drive towards e-Government, Wolverhampton City Council wanted to further develop its existing web presence to support the increasing local and government initiatives. Key to the development was the ability to carry out secure transactions, retain full control over the site and reduce operational costs. Using Microsoft technologies, Fujitsu worked with the council to develop a new content management system, and in addition ensured the transfer of skills from Fujitsu to council staff. Almost 240,000 Wolverhampton citizens will now benefit from an improved service.

• Case study, Wolverhampton City Council. Windows XP - Office XP
  

  Fujitsu was asked to design and project manage the roll-out of a Windows 2000-based network infrastructure, including the provision of training. Fujitsu developed a standard build for the Council’s desktop PCs, incorporating Windows XP, Office XP and providing access to corporate e-mail and the Internet.

• Southend-on-Sea Borough Council, ConSol-ePlus solution
  

  Southend-on-Sea Borough Council chose to migrate to the new windows-based version of Fujitsu's ConSol solution, ConSol-ePlus, including the modules for appointment scheduling and mobile access. The core ConSol-ePlus solution seamlessly controls the processes for job receipt, job progression, job costing, subcontractor control and payment as well as providing stock control and purchase order management.