The Department for Work and Pensions (DWP) is the government department responsible for welfare reform and employment issues. As such, it currently employs around 115,000 staff to deliver support and advice to people of working age, employers, disabled people, pensioners, families and children.

Following a competitive tender, DWP Shared Services chose to engage Fujitsu, working closely with its Lean partner Unipart, to educate its senior management about Lean in order to obtain leadership commitment to the adoption of this approach. In addition, Fujitsu was responsible for training the PIT and other selected staff in the Lean Sigma tools and skills needed to be able to achieve significant process efficiencies.

First developed in the manufacturing industry, Lean is a systematic approach for identifying and eliminating waste or unnecessary activities through continuous improvement of the product or service in response to customer needs.

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