A - D | E - H | I - M | N - Q | R - U | V - Z | All |
Case Studies by Customer Name: E - H
- Environment Agency
Fujitsu had been chosen by the Environment Agency to develop the FWD system, so it was a natural partner to implement a benefits realisation strategy.
- European Commission: IT helpdesk supply
Fujitsu supply the European Commission with a range of IT services, including an IT helpdesk, which is responsible for on site support of the complete IT infrastructure.
- Federal Public Service Economy
The Federale Overheidsdienst Economie, KMO, Middenstand en Energie (Federal Public Service Economy, SMEs, Self-employed and Energy) is a Belgian federal government department, established to play an active role in Belgium’s pursuit of an efficient economic policy.
- Finstaship: Managed Services
Finstaship chose to outsource the operation and ongoing support of its IT infrastructure and telecommunications services to Fujitsu, based on the use of its managed service operating model, called Patja in Finland. The agreement covers about 50 workstations at Finstaship’s offices in Helsinki and Turku and originally around 130 workstations onboard the ships of the Finstaship fleet.
- Forestry Commission
Following a competitive tender through the government procurement catalogue, GCat, the Forestry Commission awarded Fujitsu a three year contract, with an option for two more years, to provide a UK-wide call logging and maintenance service.
- Fujitsu Australia and New Zealand
Fujitsu Australia and New Zealand has 2,700 employees and is a full service provider of information technology and communications solutions. From strategic consulting to application and infrastructure solutions and services, the company works with clients to consult, design, build, operate and support business solutions.
- Fujitsu Finland: mobile solutions for the workforce
Fujitsu Services Finland is a leading provider of advanced IT services and product solutions. One of our key capabilities is helping organisations to mobilise their workforce and data with mobile IT solutions.
- Fujitsu Services: learning a valuable lesson in European collaboration
With over 40 years experience of supporting the needs of customers, Fujitsu has a proven track record in providing complex systems integration and management services that reduce costs, improve productivity and customer services and deliver a compelling return on investment.
- Fujitsu Services - Blackberry Mobile Solutions
One of Fujitsu’s core IT services is the provision of mobile solutions. Fujitsu recognised that it needed to evaluate how ‘its own’ mobile communication and management could be improved through the deployment of a mobile IT solution.
- Fujitsu Services – creating a culture of continuous improvement
Fujitsu chose to work with Unipart, experts in Lean implementation with over 25 years experience and a leading exponent of the Lean methodology, to help it create ‘model lines’, which could be used to apply Lean tools and techniques to different service processes.
- Fujitsu Services – Customer Services
First developed in the manufacturing industry, Lean is a systematic approach for identifying and eliminating waste or unnecessary activities through continuous improvement of the product or service in response to customer needs.
- Fujitsu Services - field maintenance services
In order to provide customers with the highest quality IT support and maintenance, Fujitsu employs over 800 experienced IT engineers - the largest team of any UK IT supplier.
- Fujitsu Services - helpdesk offshoring
Fujitsu Services Finland is a leading provider of advanced IT services and product solutions, with annual net sales of approximately 300 million euros. The company employs 1,800 people in Finland. As one of the its key capabilities is helping other organisations to mobilise their workforce and data, Fujitsu realised that the productivity of its own workforce could be improved by providing them with real-time access to e-mail and appointment scheduling.
- Fujitsu Services – Lean supply chain
Fujitsu have drawn on the experiences of world-class companies and combined the use of lean management techniques together with Fujitsu’s own unique Sense and Respond approach to provide continuous service improvement.
- Fujitsu Services - Oracle Implementation
In the late 1990s, Fujitsu Services (then ICL) instigated a project to implement a shared financial system based on Oracle modules across all business units. However, once the new system had been introduced, individual departments gradually introduced local modifications, with the result that, over time, the system was not being used consistently across the business.
- Fujitsu Services - Print Management
Our approach to document output management has generated thousands of pounds worth of savings and slashed paper and energy use. It’s a powerful example of how our lean approach can combine technology and business understanding to improve service while also generating environmental gains.
- Fujitsu Services - Recycling
As environmental issues become a mainstream part of business thinking, companies are beginning to introduce the same rigour to their disposal processes that they devote to procurement.
- Fujitsu - SourceIT e-commerce
Fujitsu have developed an e-commerce solution called SourceIT, a combined product and services catalogue enabling the efficient ordering of both IT hardware and IT services.
- Fulcrum Connections
Unlike Internet based Broadband services, the Fujitsu managed Broadband service is private and connects directly to a Fujitsu data centre through a VPN, avoiding the inherent vulnerability of an Internet based connection.
- Galp Energia: Point of Sale innovation
Fujitsu have implemented a dynamic point-of-sale feature for Galp The interactive customer experience reaches 30 million contacts a year.
- Glaston
Glaston's Patja solution incorporates workstation services, servers and machine rooms. It also covers helpdesk, maintenance of the Windows and network environments as well as firewall management.
- Hartwall
Hartwall chose Fujitsu to develop a mobile solution to streamline its logistics operations, based around the use of Fujitsu’s mProcess software and Nokia 9210i Communicators.
- Health Protection Surveillance Centre: IT Solutions
HPSC chose Fujitsu to design, develop and implement an IT solution concentrated on delivering a secure and flexible national central repository for disease and patient information.
- Hillarys Blinds: SAP solutions
Fujitsu have developed a mobile IT solution for Hillarys. The solution is seamlessly integrated with Hillarys’ existing SAP ordering system.
- HM Revenue & Customs (HMRC): IT infrastructure
Fujitsu are helping HMRC achieve their vision of a modernised, cost effective IT Infrastructure via fundamental changes to data centre operations and managed services.
- States of Guernsey: Electronic Document and Record Management (EDRM)
Fujitsu have implemented a fully integrated, electronic document and record management (EDRM) solution for the States of Guernsey. In addition, Fujitsu provided a workflow solution that enables Guernsey Income Tax to track and automate the processing of tax returns and correspondence.
