Case Studies

Case Study

• June 01, 2008

  Ministry of Education and Research, Estonia

  In 2004, following an extensive public procurement, the contract to develop and implement SAIS for the Estonian Ministry of Education and Research was won by Fujitsu (previously known as AS Mandator Estonia).

• September 01, 2008

  Courts Service, Ireland

  Established in November 1999 following the enactment of the Courts Service Act of 1998, the Courts Service’s remit includes providing support services to the judges and information to the public, managing and maintaining court buildings, and providing facilities for users of the courts. There are approximately 1,100 court users and approximately 120 judges that use the Courts Service support systems.

• May 29, 2009

  Dingbro runs better with x10sure

  In Scotland, people turn to Dingbro for parts for everything from cars and trucks to cranes, dredgers, oil tankers and luxury liners. One reason why is that customer service is top priority for

• May 06, 2009

  Fujitsu`s pen tablet PC drives field sales success for Imperial Tobacco

  Imperial Tobacco had used Fujitsu`s pen tablets for its sales team for well over 10 years. Its new generation of CRM software, however, was even more power-hungry and required a new device to

• November 05, 2008

  UK chain of opticians relies on global managed services from Fujitsu

  Delegation of responsibility for supporting the IT infrastructure at the stores to Fujitsu as part of managed services

• October 15, 2008

  Reliability in Vehicle Testing

  In order to improve road safety, reduce fraud and address environmental issues, the Vehicle and Operator Services Agency (VOSA) decided to computerise the administration of the British MOT Scheme.

• March 01, 2006

  Whitbread - Premier Travel Inn: Integration of IT Systems

  In July 2004, Whitbread acquired hotel group Premier Lodge from The Spirit Group and merged the company with its own chain, Travel Inn, to create Premier Travel Inn, the UK’s leading value hotel company. With the 141 Premier Lodge hotels, the newly formed company encompassed 457 hotels, with a combined 28,000 rooms.

• April 01, 2005

  Woodies DIY: Managed Online Retail Solution

  Woodie DIY has enjoyed an internet presence since 1998. The original site provided DIY hints and helpful information. However, Woodies chief executive Ray Coleman was eager to enhance the company’s web based activity and investigate online selling.

• November 01, 2005

  Western Australia Police Service: Microsoft .NET Solution

  Policing an area as vast as Western Australia is a testing business. So to extend the long arm of the law in the world’s geographically largest law enforcement jurisdiction, the Western Australia Police Service is always looking to new technology for a helping hand.

• March 01, 2009

  Whitbread: Network Services

  Fujitsu was chosen by Whitbread to provide an outsourced solution that includes a fully managed service for wide area network (WAN) links, ranging from ISDN to Megastream Ethernet, to all of the company’s extended family of brands in over 1,600 locations in the UK.

• February 17, 2010

  VOSA: Reliability in Vehicle Testing Case Study

  In order to improve road safety, reduce fraud and address environmental issues, the Vehicle and Operator Services Agency (VOSA) decided to computerise the administration of the British MOT Scheme.

• October 01, 2007

  Vodafone: Q-MATIC Queue Management System

  As Fujitsu already had a long-standing relationship with Vodafone it was a natural partner to develop its new technology requirements.

• August 19, 2010

  VocaLink: Cost-Effective Data Centre Strategy

  VocaLink chose Fujitsu to asses its data centre requirements, propose a suitable strategy and conduct a feasibility study into any resultant recommendations.

• September 10, 2009

  VocaLink: improving efficiency with Lean

  Having visited Fujitsu’s own service desk in Stevenage, VocaLink chose Fujitsu to assess its customer service operations and identify any key issues and areas for improvement.

• January 01, 2008

  Valio: Application Management

  Fujitsu was chosen to build an integrated SAP environment containing all of Valio’s operational systems, for domestic sales, export, production, storage, distribution and invoicing.

• June 01, 2009

  UK Trade & Investment - Reducing Fujitsu Services' carbon footprint

  Fujitsu Services has over 130 buildings and over 12,000 staff across the UK alone, plus other operations around the world. The company has long recognised that as a large global organisation it needed to minimise the impact of its operations on the environment.

• May 01, 2008

  UKAEA: Accountancy and Tracking Of Material (ATOM)

  Assuring the future of our low carbon energy supply

• March 03, 2011

  The Galway Clinic transforms its server and desktop environments with virtualisation

  The Galway Clinic turned to Fujtisu to deploy a virtualised server environment which allows it to host as many as 50 virtual servers across three physical hosts.

• September 20, 2009

  Swiss Post Solutions: Consolidation of Disparate ERP Systems

  In the past, the Dialogue Solutions unit of Swiss Post Solutions deployed a wide variety of applications for accounting, sales and materials management. To increase efficiency, the company decided to consolidate its applications on a single, standards-based software platform. TDS experts developed an integrated SAP system with a direct interface to the systems used in production.

• October 01, 2008

  Talk Talk: IT Consultancy Services

  Fujitsu was chosen to provide consultancy services in order to help TalkTalk Direct assess its approach to getting external resources and understand the changes it would need to make in order to create and successfully deploy a flexible offshore resource pool.

• March 01, 2007

  Swedbank: Outsourced Service Desk

  Having collaborated in various ways for more than 30 years, Fujitsu was one of two companies originally chosen to provide a managed desktop service. However, Swedbank decided to consolidate the service delivery with one supplier and chose to work with Fujitsu.

• June 01, 2006

  STX Europe: IT Management Services

  STX Europe have consolidated all of their IT management services with one supplier, Fujitsu. STX Europe decided to outsource the management of its entire IT infrastructure, including 1,400 desktop systems to Fujitsu Services.

• September 30, 2010

  Stockmann: Unified Point of Sale (PoS) Solution

  Established in 1862, Stockmann is the fastest expanding listed retail company in Finland. Today it has more than 15,000 employees and its annual revenue is estimated to be approx. 2.3 billion in 2008.

• February 17, 2010

  Standard Chartered Case Study

  The PRIMERGY platform is not a blade server. It’s an enterprise-class system, comparable to high-end RISC platforms, that runs x86 processors and three operating systems.

• January 03, 2005

  Staples: Installation of GlobalSTORE EPoS Retail Technology

  Staples selected GlobalSTORE, a complete retail software solution from Fujitsu Services. The solution was chosen based upon the significant operational performance enhancements it could offer the retailer, as well as the extra functionality it would provide.

• November 01, 2008

  Staffordshire County Council: SAP Application Services

  As Staffordshire County Council was already using SAP’s Human Resources (HR), Finance and Procurement systems it chose to develop the Social Care systems using SAP’s Social Care and Customer Relationship Management (CRM) applications with electronic forms and workflow.

• March 31, 2011

  Specsavers: Support and Maintenance of IT Infrastructures

  Specsavers worked with Fujitsu to introduce a three year support contract that would cut costs, reduce administration and simplify the support service. Read the case study.

• February 17, 2010

  Specsavers Case Study

  Specsavers needed to be able to react quickly if the opportunity arises to develop a new market and open new stores. Managed services from Fujitsu ensure rapid, efficient and flexible support in meeting this goal.

• February 17, 2010

  Smithills Comprehensive School Case Study

  Fujitsu has provided Smithills Comprehensive School with a system that is both far greater in storage capacity and quicker in processing data. This has provided Smithills School with the tools to deliver educational excellence into the next decade.

• January 01, 2008

  Schiphol Group: Outsourcing of IT Infrastructure

  Fujitsu's innovative Sense and Respond methodology guarantees a reliable desktop environment, a more efficient business operation, lower management and support costs, higher productivity and a greater level of customer satisfaction.

• February 17, 2010

  SAP Solutions

  The operation of internal and external customer systems demands an agile and innovative storage strategy. Fujitsu are developing this strategy together with implementing it as part of Managed Storage services

• February 02, 2011

  Mergers and Acquisitions: Transition of Sales and Servicing with Customised Salesforce.com SaaS Deployment

  Fujitsu enabled a global business banking operation to seamlessly transition client sales and servicing, post-merger, with a customised Salesforce.com SaaS deployment. Read the case study.

• February 02, 2011

  Wealth Management: Maximising Client Value with a Salesforce.com SaaS Solution

  Fujitsu delivered a Salesforce.com SaaS solution which addressed the key challenges faced by the client’s international relationship managers, investment managers, mortgage advisors, team leaders and senior management. Read the case study.

• February 02, 2011

  Investment Banking Company: Salesforce.com Enables Sharing of Client Insights Globally

  Fujitsu delivered a tightly integrated, highly tailored Salesforce.com SaaS solution to enable the investment bank to share client insights globally. Read the case study.

• February 02, 2011

  Investment Bank (Equities): Salesforce.com SaaS Implementation

  Fujitsu helped to deliver a number of new elements to enhance the existing Salesforce.com SaaS solution for a leading investment bank (equities). Read the case study.

• February 02, 2011

  Customer Service Centre: Salesforce.com Case Management Application

  Fujitsu's extensive Salesforce.com experience meant that a case management application was configured, tested and deployed to 30 users within just 10 working days. Read the SaaS case study.

• February 02, 2011

  Asset Management Company: Salesforce.com SaaS Solution

  Salesforce.com was used to provide a range of tools that enabled the client to become more efficient at maintaining existing investment information and winning more investment from existing investors and new business - for both the retail and the advisor channels.

• September 21, 2009

  RENOLIT: ATLAS-compliant SAP Solution

  As of 1 July 2009, the German customs authority only accepts export declarations submitted electronically via ATLAS, the Federal Ministry of Finance’s automated tariff and local customs processing system.

• February 01, 2009

  Royal London: Migration to superNOVA VME Application

  Having evaluated the possibility of upgrading to a Trimetra NOVA 5 platform, Royal London decided to move to Fujitsu’s new superNOVA VME application, which is platform independent and capable of running on any standard Windows or Linux server platform.

• October 01, 2008

  Reading Borough Council: Oracle Solution and Managed Service

  Reading Borough Council chose Fujitsu to implement Oracle Hyperion Planning Plus.

• September 01, 2008

  Red.es: Information Management Solution

  Fujitsu worked with red.es to design ONTSI.Data, an innovative information management solution that enables a wide range of users to electronically prepare their own reports using the main Information Society performance indicators.

• November 01, 2008

  Raisio

  The overall aim of the application management service is to enable organisations to save time, resources and money by increasing the efficiency and cost-effectiveness of application management, without a long-term commitment.

• October 01, 2005

  Rambøll Group

  Fujitsu’s solution was based around a full life-cycle managed service, including the use of Nokia Communicator Smartphones, SEVEN’s Always-On Mail Enterprise Edition and Personal Information Management (PIM) software and a comprehensive range of training, helpdesk and support services

• November 01, 2003

  Provident Financial: migration to Windows 2000

  Provident Financial went out to tender to find a company to help design and develop its new Windows 2000 infrastructure and, after an extensive evaluation of suppliers, chose Fujitsu.

• September 01, 2005

  RAF: SAPPHIRE Oracle performance and risk management tool

  RAF Strike Command is a large and complex organisation with the challenge to deliver air power effectively and efficiently any time and anywhere in the world. This has to be done within budget, with high visibility of any operational risks that may exist.

• March 01, 2006

  Ministry of Defence: Project Head Office Modern Environment (HOME) IT Infrastructure Solution

  Fujitsu won the contract for Project Head Office Modern Environment (HOME) providing the project management, integration, implementation and ongoing service management of a new IT infrastructure and 6,000 work stations.

• January 01, 2008

  Fujitsu Services - Print Management

  Our approach to document output management has generated thousands of pounds worth of savings and slashed paper and energy use. It’s a powerful example of how our lean approach can combine technology and business understanding to improve service while also generating environmental gains.

• May 01, 2008

  Post Office® - customer experience

  Fujitsu has been working very closely with Post Office® to create an innovative branch experience, ranging from flexible touch screen counters to trialling self service kiosks, so customers benefit from multiple channels and greater payment options.

• November 01, 2007

  Post Office®

  Post Office®, part of Royal Mail Group, is the largest retail and financial services chain in the UK. Its partnership with Fujitsu stretches back to 1993 and includes a £1.4 billion, ten-year programme to manage the in-store experience in its 14,300 branches, with 34,000 counters, through the installation of a brand new networked counter system.

• January 27, 2010

  SAP Outsourcing for Pilatus

  SAP outsourcing for Swiss aircraft manufacturer with high security and flexibility requirements

• June 01, 2008

  Orange

  Following an extensive competitive evaluation, Fujitsu was chosen to upgrade all of the point of sale hardware in Orange’s then 236 UK retail stores, including the porting of its main retail application onto the new platform.

• February 17, 2010

  National Police Improvement Agency Case Study

  Fujitsu was chosen for the Implementation of a state-of-the-art core banking system. Scalable performance, absolute flexibility, maximum availability and reliable business-critical 24/7 operation were all absolutely essential.

• February 19, 2009

  O2: design, build, and management of MVNE

  Fujitsu was chosen to provide all of the infrastructure and applications required to implement and operate a mobile telecoms business, apart from the radio area network which is provided by O2 themselves.

• June 01, 2008

  Northern Ireland Court Service: Integrated Court Operation System (ICOS)

  With over 30 years experience of supporting the needs of customers, Fujitsu has a proven track record in providing complex systems integration and application development and management services that reduce costs, improve productivity and customer services and deliver a compelling return on investment. In particular, Fujitsu has considerable experience in delivering technology-enabled courtrooms in The Republic of Ireland, the UK and Australia.

• October 20, 2010

  Northern Ireland Water: Implementation, Support and Management of Oracle eBusiness Suite Applications

  NIW has made a substantial investment in Oracle licences and Fujitsu’s work has enabled it to create a fully integrated solution that leverages the maximum value from that investment.

• August 19, 2010

  Northampton NHS: Virtualisation saves time, money and energy

  Northampton General Hospital looked at the data centre elements of its portfolio as part of its ongoing efficiency projects.

• June 01, 2005

  Norddeutsche Rundfunk (NDR), Hamburg

  The Norddeutsche Rundfunk (NDR) is the leading electronic media company in Northern Germany, which, as a result of its successful and high-quality programmes and its cultural and social commitment, is well-respected beyond its transmission area.

• April 01, 2008

  Newcastle City Council - a new ‘best of breed’ IT infrastructure

  Following a competitive tender, Newcastle City Council awarded Fujitsu a three year contract to deliver a business transformation and modernisation programme, migrating its mainframe systems onto a new ‘best of breed’ infrastructure with the latest enabling technology.

• August 19, 2010

  Newport City Council: CRM Solution based on Oracle TeleService

  The Fujitsu solution involved deploying Oracle TeleService Release 12 which integrates all the Council’s CRM applications by fully automating the entire request process.

• February 17, 2010

  National Childminding Association Case Study

  Fujitsu was chosen for the Implementation of a state-of-the-art core banking system. Scalable performance, absolute flexibility, maximum availability and reliable business-critical 24/7 operation were all absolutely essential.

• February 17, 2010

  National Bank of Abu Dhabi Case Study

  Fujitsu was chosen for the Implementation of a state-of-the-art core banking system. Scalable performance, absolute flexibility, maximum availability and reliable business-critical 24/7 operation were all absolutely essential.

• February 17, 2010

  MyTravel Case Study

  The BladeFrame technology has helped MyTravel significantly. In IT terms, it’s markedly reduced the complexity and employees are now working more smartly, with time freed up to deliver further solutions.

• October 01, 2009

  Royal Navy: NavyStar IT Infrastructure Solution

  Fujitsu provided the Royal Navy with a reliable and secure IT infrastructure to cope with the rigours of battle conditions.

• January 01, 2008

  Multi National Corporations

  One of the UK’s leading Multi-National Corporations (MNC), providing services to businesses as well as the general public in over 120 countries, selected Fujitsu as its partner to support their distributed IT systems used by over 50,000 users in the UK.

• May 01, 2008

  Ministry of Public Administration, Spain

  With over 30 years experience of supporting the needs of customers, Fujitsu has a proven track record in providing innovative systems and management services that increase revenue, reduce costs, improve productivity and customer services and deliver a compelling return on investment.

• February 17, 2010

  Monmouth School Case Study

  Monmouth School relies heavily on its IT network to support its academic curriculum. All pupils have full access to email and can have personalised access to the network remotely from home or through PCs in the boarding houses. Fujitsu delivers a future-proof, dynamic IT solution for Monmouth School

• February 01, 2009

  Moventas

  Moventas’ first agreement with Fujitsu for the provision of its IT infrastructure management service (branded as Patja in Finland), which mostly concerned the company’s operations in Finland, was signed in 2005. In evaluating suppliers one of the most important criteria was that the future ICT partner was of a sufficient size.

• November 30, 2009

  RAF: Replicated Air Support Decision Aid (RASDA) operational systems

  Fujitsu developed the Replicated Air Support Decision Aid (RASDA) for the RAF using Oracle services and technology.

• November 30, 2009

  Royal Navy: Naval Shore Telecommunications System (NSTN)

  Fujitsu created a high grade messaging service, developing software to meet the Navy's ultra-strict security requirements but using commercial off-the-shelf hardware.

• November 30, 2009

  RAF Logistics Support Centre: Modularised Support and Force-packaging IT System (MSFITS)

  Fujitsu was appointed prime contractor by the MOD with a brief to increase capacity and usability of the MSFITS deployment planning system, while recommending ways to future-proof the technology and improve scalability and resilience.

• December 24, 2009

  International Military Advisory and Training Team (IMATT): IT infrastructure services

  Fujitsu has been providing secure and reliable IT infrastructure services to the British military for more than 40 years.

• November 30, 2009

  Ministry of Defence: Fujitsu in the Deployed Space

  Fujitsu people have been in theatre for years - in fact, longer than an average military tour of duty. This makes them a valuable continuity resource, reassuring soldiers and sailors with their IT knowledge and experience.

• November 30, 2009

  Ministry of Defence: CHOtS secure communication system

  40 years ago, Fujitsu (then ICL) invoiced its first successful IT project to the UK Ministry of Defence. Today, we’re one of the UK Defence Industry’s biggest IT partners.

• November 30, 2009

  British Army: optimising WAN bandwidth in Germany

  Fujitsu optimised WAN bandwidth for the Army in Germany, providing up to 95% less bandwidth with better performance.

• December 03, 2009

  Ministry of Defence: Providing Telecommunications IT Services with BT in Germany

  Fujitsu provides a helpdesk, maintenance support for a wide range of communications equipment in Germany as well as project support for BT in the installation and design of new equipment and systems.

• August 01, 2008

  Mitchells & Butlers: Managed IT Services

  Fujitsu UK have been appointed to manage and maintain all point of sale systems across the Mitchells & Butlers portfolio. Mitchells & Butlers’ choice of IT partner was based on Fujitsu’s ability to offer a consistent and reliable service, underpinned by a simple process, predictable costing and detailed reporting.

• June 01, 2007

  Metso: IT infrastructure management services

  Metso chose Fujitsu IT Management Services to support the drive to standardise operations across the company in Finland. Fujitsu have provided a range of outsourced IT infrastructure services, including its Desktop Managed Service.

• May 01, 2005

  Mercuri International: Mobile IT Solutions

  Fujitsu’s mobile IT Solutions for Mercuri was based on a life-cycle management approach. Fujitsu provides every aspect of the service, from the device, data access, training, helpdesk support, and replacement equipment, all for a fixed price.

• May 01, 2007

  Merseytravel

  Merseytravel is the operating name of the Merseyside Passenger Transport Authority and Executive - a public sector body responsible for co-ordinating public transport in Merseyside through partnership initiatives with private bus and rail operators.

• February 17, 2010

  mChek unprecedented scalability for Oracle9i RAC

  If mChek need to bring an extra server online to cope with a burst of transactions, they can do so in a matter of minutes from the PRIMERGY management console. mChek can allocate and manage resources dynamically to suit their immediate needs, with zero application downtime.

• July 01, 2006

  Marine Institute

  The Marine Institute is the Irish government agency responsible for marine research and development. This agency works in partnership with national and international organisations to help enhance and sustain the marine sector in Ireland.

• November 21, 2009

  Luup

  “Luup chose the partnership of Fujitsu and Rule Financial to undertake a highly focused 10 week consultancy project.”

• March 22, 2010

  Luup Mobile Banking

  The market for Mobile Banking, Mobile Payments and Mobile Commerce has developed rapidly. Market dynamics are changing and the industry “ecosystem” is maturing. Fujitsu and its partner Rule Financial worked with Luup over a ten-week period to refresh and extend the market strategy, business and financial plans.

• September 28, 2010

  Lesedi Local Municipality

  After fully assessing the market place Lesedi chose to implement Fujitsu’s Local Government Solution as it had a proven track record of delivering major business benefits in a short period of time, and was already implemented in many other Municipalities in Africa.

• October 01, 2007

  Large global corporation: managed IT services

  A large Global Corporation (LGC) - one of the world's largest companies - provides products and services to both organisations and consumers that we all use on a daily basis. For business reasons the name of the organisation has been withheld.

• April 01, 2008

  Lancashire County Council: Enterprise Resource Planning (ERP) Consultancy

  Lancashire County Council chose Fujitsu to provide their Enterprise Resource Planning (ERP) consultancy and knowledge transfer. Fujitsu was responsible for providing in-depth training to the Council’s staff for all of the key components of the Oracle system

• February 01, 2009

  La Feltrinelli

  With over 30 years experience of supporting the needs of customers, Fujitsu has a proven track record in providing innovative systems and management services that increase revenue, reduce costs, improve productivity and customer services and deliver a compelling return on investment.

• October 01, 2007

  La Caixa: Innovative, Advanced New ATM Model

  “la Caixa” is entering into an alliance with Fujitsu to prepare the launch of an innovative ATM model.

• July 01, 2008

  La Caixa: ATM Network Development

  “Fujitsu is delivering an enhanced level of service to ‘la Caixa’ and its customers by ensuring the maximum availability of Spain’s largest ATM network”

• May 01, 2007

  KLM

  KLM undertook to use the services of at least 30 specialists from Fujitsu to manage its workstations over a two-year period.

• August 01, 2007

  Jerónimo Martins Group

  The Jerónimo Martins Group is a leading food distribution and manufacturing organisation based in Portugal. The company operates Pingo Doce, the largest supermarket chain in Portugal with 214 stores, as well as 42-store hypermarket chain Feira Nova.

• September 01, 2008

  Irish Courts Service: IT managed services

  Fujitsu have been awarded a four-year contract to provide complete managed services to the Irish Courts Service covering 1,250 desktops and 200 servers in over 70 offices throughout Ireland.

• May 01, 2006

  International Rugby Board

  The International Rugby Board (IRB) is the world governing and law making body for the game of Rugby Union. Recognising the need to have a strong IT partner to enable them to deliver to their current and future IT needs

• March 31, 2011

  Imperial Tobacco: Virtualised Server Platform

  Imperial Tobacco and Fujitsu deploy resilient virtualised server platform that cuts costs, simplifies maintenance and delivers new services more rapidly. Read the case study.

• August 01, 2005

  IIB Bank - Benefit Realisation

  IIB Bank has been a dominant player in the corporate banking and investment market in Ireland for many years and continues to be the banking service provider of first choice to many Irish businesses.

• February 01, 2007

  IT Security Services

  Fujitsu’s IT Security Services were chosen to solve the IIB Banks major problem of linking two separate payment systems securely. The sensitive and critical nature of the transactions required a reliable partner to implement this solution.

• February 01, 2006

  Iarnród Éireann

  Iarnród Éireann is the national provider of rail transport in Ireland, delivering thousands of passengers to locations nationwide. In 1998, the International Risk Management Services report recommended the implementation of a centralised fault management system and planned maintenance regime. In order to implement these recommendations, Iarnród Éireann embarked on the implementation of an Infrastructure Asset Management system (IAMS).

• June 30, 2010

  Health Protection Surveillance Centre: Computerised Infectious Disease Reporting System (CIDR)

  HPSC chose Fujitsu to design, develop and implement an IT solution concentrated on delivering a secure and flexible national central repository for disease and patient information.

• August 25, 2011

  HM Revenue & Customs: Infrastructure as a Service (IaaS)

  Aspire is responsible for providing IT Services for every HMRC department and is constantly exploring new ways of minimising costs while boosting productivity. Fujitsu is the Aspire infrastructure partner.

• November 01, 2008

  HM Revenue & Customs (HMRC): IT infrastructure

  Fujitsu are helping HMRC achieve their vision of a modernised, cost effective IT Infrastructure via fundamental changes to data centre operations and managed services.

• November 01, 2005

  Hillarys Blinds: Integration of SAP and Mobile Communications System

  Fujitsu have developed a mobile IT solution for Hillarys. The solution is seamlessly integrated with Hillarys’ existing SAP ordering system.

• February 17, 2010

  Halifax Bank of Scotland and Fujitsu

  Having made the strategic decision to consolidate their existing three suppliers to just the one for the HBOS Group IT contract, they knew the partner would need to have impeccable credentials and that’s why they chose Fujitsu. Delivering what we promised: consistent service level agreements with a value added business proposition.

• March 01, 2006

  States of Guernsey: Electronic Document and Record Management (EDRM)

  Fujitsu have implemented a fully integrated, electronic document and record management (EDRM) solution for the States of Guernsey. In addition, Fujitsu provided a workflow solution that enables Guernsey Income Tax to track and automate the processing of tax returns and correspondence.

• October 01, 2005

  Hartwall: Mobile Solution to Streamline Logistics Operations

  Hartwall chose Fujitsu to develop a mobile solution to streamline its logistics operations, based around the use of Fujitsu’s mProcess software and Nokia 9210i Communicators.

• February 17, 2010

  Citizen: Global Telecommunications Case Study

  Being a global service support partner for a top player in the telecommunications industry demands not only a global presence, but above all, the ability to offer central control of services that are geographically widely spread. Fujitsu demonstrate this expertise throughout the entire process chain – from orders for network components, to shipment, to support.

• September 01, 2008

  Glaston

  Glaston's Patja solution incorporates workstation services, servers and machine rooms. It also covers helpdesk, maintenance of the Windows and network environments as well as firewall management.

• May 28, 2010

  Fujitsu: SOA and XBRL Solution

  Fujitsu is a leading provider of ICT-based business solutions for the global marketplace. With approximately 170,000 employees supporting customers in 70 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers.

• December 01, 2004

  Galp Energia: Point of Sale Innovation

  Fujitsu have implemented a dynamic point-of-sale feature for Galp The interactive customer experience reaches 30 million contacts a year.

• October 01, 2008

  Fujitsu - SourceIT e-commerce

  Fujitsu have developed an e-commerce solution called SourceIT, a combined product and services catalogue enabling the efficient ordering of both IT hardware and IT services.

• March 01, 2006

  Fujitsu - IT Recycling

  IT Recycling is good for the environment and essential for the business. Fujitsu services offer a cradle to grave IT equipment disposal service.

• February 01, 2004

  Fujitsu Services - Oracle Implementation

  In the late 1990s, Fujitsu Services (then ICL) instigated a project to implement a shared financial system based on Oracle modules across all business units. However, once the new system had been introduced, individual departments gradually introduced local modifications, with the result that, over time, the system was not being used consistently across the business.

• October 01, 2007

  Fujitsu – Lean Supply Chain

  Fujitsu have drawn on the experiences of world-class companies and combined the use of lean management techniques together with Fujitsu’s own unique Sense and Respond approach to provide continuous service improvement.

• October 01, 2007

  Fujitsu: Implementing Lean Tools and Techniques

  In order to evaluate which Lean tools and techniques could be successfully incorporated and how, Fujitsu chose to run a pilot in its Customer Services organisation, which was led by consultants from Unipart, the UK's largest independent supplier of car and truck components and a leading exponent of the Lean methodology.

• September 20, 2010

  Fujitsu IaaS Case Study

  Fujitsu now uses its Infrastructure-as-a-Service (IaaS) trusted cloud service to host its business systems on a shared infrastructure with the security, resilience and performance required for live business systems hosting.

• October 01, 2005

  Fujitsu Finland: mobile solutions for the workforce

  Fujitsu Services Finland is a leading provider of advanced IT services and product solutions. One of our key capabilities is helping organisations to mobilise their workforce and data with mobile IT solutions.

• February 01, 2005

  Fujitsu - IT Helpdesk Services

  Fujitsu is an IT helpdesk supplier with a rapidly expanding offshore capability. Helpdesk outsourcing combining quality and cost effectiveness of your IT Helpdesk services - wherever you chose to host them?

• October 01, 2007

  Fujitsu Services – Customer Services

  First developed in the manufacturing industry, Lean is a systematic approach for identifying and eliminating waste or unnecessary activities through continuous improvement of the product or service in response to customer needs.

• November 01, 2005

  Fujitsu Services - Field Maintenance Services

  In order to provide customers with the highest quality IT support and maintenance, Fujitsu employs over 800 experienced IT engineers - the largest team of any UK IT supplier.

• November 01, 2005

  Fujitsu Australia and New Zealand

  Fujitsu Australia and New Zealand has 2,700 employees and is a full service provider of information technology and communications solutions. From strategic consulting to application and infrastructure solutions and services, the company works with clients to consult, design, build, operate and support business solutions.

• November 01, 2005

  Fujitsu Services - Blackberry Mobile Solutions

  One of Fujitsu’s core IT services is the provision of mobile solutions. Fujitsu recognised that it needed to evaluate how ‘its own’ mobile communication and management could be improved through the deployment of a mobile IT solution.

• August 01, 2007

  Finstaship: Managed Services

  Finstaship chose to outsource the operation and ongoing support of its IT infrastructure and telecommunications services to Fujitsu, based on the use of its managed service operating model, called Patja in Finland. The agreement covers about 50 workstations at Finstaship’s offices in Helsinki and Turku and originally around 130 workstations onboard the ships of the Finstaship fleet.

• January 01, 2005

  Forestry Commission

  Following a competitive tender through the government procurement catalogue, GCat, the Forestry Commission awarded Fujitsu a three year contract, with an option for two more years, to provide a UK-wide call logging and maintenance service.

• November 30, 2009

  Foreign and Commonwealth Office: secure content management solution

  Fujitsu has one of the largest ECM practices in the UK with over 30 ECM customer deployments across the public and private sectors. We are the biggest strategic partner for Documentum and Meridio.

• June 01, 2006

  Federal Public Service Economy

  The Federale Overheidsdienst Economie, KMO, Middenstand en Energie (Federal Public Service Economy, SMEs, Self-employed and Energy) is a Belgian federal government department, established to play an active role in Belgium’s pursuit of an efficient economic policy.

• September 20, 2010

  Electricity Supply Board Interactive Voice Recognition

  The ESB decided Fujitsu’s Interactive Voice Recognition (IVR) solution from InterVoice™ would be implemented at its Cork and Dublin Customer Contact Centres and would improve customer service and reduce waiting times without any extra resourcing requirements.

• February 01, 2009

  European Commission: IT helpdesk supply

  Fujitsu supply the European Commission with a range of IT services, including an IT helpdesk, which is responsible for on site support of the complete IT infrastructure.

• February 01, 2006

  Environment Agency: Floodline Warnings Direct

  Fujitsu won three contracts with the Environment Agency spanning the full lifecycle of the Floodline Warnings Direct (FWD) application, including consultancy and design, application development and deployment and finally the provision of a fully managed service for both the application and the supporting infrastructure.

• February 01, 2006

  Environment Agency

  Fujitsu had been chosen by the Environment Agency to develop the FWD system, so it was a natural partner to implement a benefits realisation strategy.

• March 12, 2010

  Electrolux Case Study

  Electrolux selected Fujitsu as its partner to provide a complete end-to-end managed IT workplace service for all of Europe, including Russia.

• August 19, 2010

  East Kent Hospitals Foundation Trust IT Partnership with Tracline and Fujitsu

  The Trust has one of the largest IT estates in the UK and has invested over £2 million in this portfolio and now leads the UK in the development of mobile computing within the healthcare arena.

• June 01, 2005

  Dublin Airport Authority: Oracle ERP

  Fujitsu were chosen by Dublin Airport Authority (formally Aer Rianta) to implement an integrated suite of Oracle Enterprise Resource Planning (ERP) Applications.

• May 01, 2005

  Department of the Environment

  The responsibility for the quality of the environment, housing, roads, water and other related services in Ireland lies with the Department of Environment

• May 01, 2007

  Deutsche Bahn

  Deutsche Bahn (DB) has around 230,000 employees worldwide, based in 1,500 locations in 150 countries. Since being privatised in 1994, it has become the largest transport undertaking and the largest infrastructure enterprise in Europe and the second-largest transportation and logistics services provider in the world.

• June 01, 2006

  Dept. Environment, Heritage & Local Government

  The DoEHLG worked with Fujitsu Services to completely refurbish and take on the management of the IT infrastructure in motor taxation offices across the country.

• June 01, 2006

  Luxembourg Ministerial Department of Sports

  By computerising the appointments, the Medical-Sports Department aims to simplify the way appointments are made, as well as lighten the burden of administrators. Finally, it intends to facilitate access to information for medical staff, who are now able to use a secure collaborative portal to access a wide-range database.

• August 01, 2007

  Department for Children, Schools and Families (DCSF): Electronic Document & Records Management (EDRM)

  Following a comprehensive audit of it's information management needs, the Department for Children, Schools and Families (DCSF) chose Fujitsu, working with Microsoft and Meridio, to deliver an Electronic Document & Records Management (EDRM) solution

• February 17, 2010

  Daimler: Managed Services for the European Data Centre

  Managed Services Responsibility for 5,000 servers and 1,500 databases for the European Data Centre of Daimler AG proves that there’s no contradiction between optimising costs and simultaneously enhancing quality.

• October 01, 2007

  Fujitsu Services – Creating a Culture of Continuous Improvement

  Fujitsu chose to work with Unipart, experts in Lean implementation with over 25 years experience and a leading exponent of the Lean methodology, to help it create ‘model lines’, which could be used to apply Lean tools and techniques to different service processes.

• July 01, 2006

  Cora: Self Checkout System

  Fujitsu proposed deploying its U-Scan self-checkout system alongside Cora’s traditional tills. U-Scan is a fully automated checkout solution, which enables hypermarket customers to scan their purchases interactively by themselves and also to pay for them automatically, in cash, by bankcard or Cora Card.

• July 21, 2010

  Cornwall Council

  To improve its understanding of how customers used its libraries, Cornwall turned to Fujitsu for help. While the Council already had a large amount of customer data, Fujitsu was able to combine this with external demographic data to provide new insights and to identify underlying factors in library usage.

• August 19, 2010

  NHS City and Hackney: Innovative uses of technology in the NHS

  NHS City and Hackney takes benefits to the community with Tracline and Fujitsu Technology Solutions

• August 01, 2008

  Citizenship and Migration Board, Estonia

  Following an extensive procurement process, Fujitsu (previously known as AS Mandator Estonia) won a contract to design and implement the new national visa (N-VIS) system, as well as updating the underlying IT architecture.

• April 02, 2005

  CentricStor: Backing Up Critical Business Data

  CentricStor enables major retail group to plan for the future with confidence

• February 17, 2010

  Citizen: Technology change at Citizen Watch Europe

  By switching technology to the Fujitsu platform, Citizen have been able to cut IT costs significantly. Storage consolidation played a major role in this project – with help from the Eternus systems.

• April 01, 2008

  Centrica: Application Development

  Fujitsu will provide a range of IT services to Centrica, from large scale strategic application development for customer relationship management to small, but critical, stand-alone systems.

• October 20, 2010

  Causeway Programme: Information Sharing and Managed Application Services

  Fujitsu worked in a complex multi-agency environment to deliver a shared service solution that dramatically improved the provision of public services, and a fully-integrated managed application service for electronic data transfer between the six organisations.

• May 10, 2011

  Carpetright: Electronic Point of Sale Solution

  Fujitsu's new electronic Point of Sale solution has transformed the way Carpetright does business across 450 retail stores.

• May 01, 2007

  Caminhos de Ferro Portugueses

  Caminhos de Ferro Portugueses (CP) was set up as a State Owned Enterprise in 1975 to manage the railways in Portugal. Changes in domestic and community legislation led to the transport services and the infrastructure management being separated in 1997.

• June 01, 2008

  Cambridgeshire and Northamptonshire Councils: a unique ERP shared service

  Fujitsu have a created a unique ERP shared service based on Oracle e-Business Suite. The solution is for a groundbreaking tripartite partnership between Fujitsu, Cambridgeshire and Northamptonshire County Councils.

• June 01, 2008

  Fujitsu Services: learning a valuable lesson in European collaboration

  With over 40 years experience of supporting the needs of customers, Fujitsu has a proven track record in providing complex systems integration and management services that reduce costs, improve productivity and customer services and deliver a compelling return on investment.

• April 01, 2005

  British Waterways: IT Outsourcing

  Fujitsu have been awarded a five year, multi-million pound IT outsourcing contract to take over the management of British Waterways' IT infrastructure, including the provision of IT Helpdesk and Enterprise Management services.

• May 01, 2009

  Caceis & Fastnet Luxembourg

  Fujitsu delivered an Electronic Document and Records Management System (EDRMS) system, with a digitisation platform, Enterprise Content Management (ECM) solution, workflow management and front-end, web-based applications for Caceis.

• October 01, 2006

  British Telecom (BT): Network Solution

  British Telecom (BT) chose to implement Fujitsu's multi-mode fibre-optic cabling as their preferred network solution. The new multi-mode network solution is providing BT with considerable cost and efficiency benefits

• June 01, 2006

  Bord Gáis

  Bord Gáis Eíreann was established under the 1976 Gas Act and it is their responsibility to transmit, distribute and support natural gas and electricity in Ireland. The company is a major player in Ireland’s gas market, supplying almost 500000 homes and 18,000 business customers.

• January 01, 2009

  Bolton Council: Oracle Solutions

  Bolton Council chose to use an Oracle Solution provide by Fujitsu. Services. Fujitsu will seamlessly integrate the Oracle Enterprise Asset Management (EAM) with the Council’s existing ERP and CRM solutions.

• November 26, 2010

  Bolton Council: Fujitsu Application Outsourcing Services Supports Council's Future Vision

  Fujitsu provides Bolton Council with IT support services including desktop, server and network management, and systems development and implementation. After working with Fujitsu for several years, the Council has recently renewed its outsourcing contract for a further three years.

• January 01, 2005

  Body Shop International: POS terminal

  Fujitsu Services utilises its TeamPos 2000, POS terminal solution, as part of a global retail solution for The Body Shop International.

• February 02, 2009

  BIS - Sense and Respond

  Sense and Respond is Fujitsu’s unique approach to service that eliminates wasted effort and cost. Instead of simply working to IT objectives, Fujitsu staff give priority to the customer’s business objectives.

• August 01, 2006

  BIS - Storage Area Network (SAN) and archive solution

  In 1998 BIS, then known as the Department of Trade & Industry (DTI), awarded Fujitsu a 10 year contract, subsequently extended to 2014, under which Fujitsu took ownership of the Department’s existing IT assets and related services and responsibility for optimising operational performance.

• August 01, 2005

  BIS - Matrix 2 knowledge management

  The application development work undertaken by Fujitsu for MATRIX 2 was not a straightforward upgrade as it involved a major integration and transition to a new set of tools, utilising an entirely different Oracle database schema and much closer integration with Microsoft Office.

• August 01, 2007

  BIS - IT Infrastructure

  The Department for Business, Innovation and Skills (BIS) is the UK government department responsible for generating sustainable growth and productivity in modern Britain by supporting successful business, ensuring fair markets and promoting world-class science and innovation.

• August 01, 2006

  BIS - Monitoring, Analysis and Evaluation of the IT strategy

  As the prime contractor, Fujitsu UK have developed a creative IT strategy and insightful IT solutions for The Department for Business, Innovation and Skills (BIS), formerly the Department of Trade & Industry (DTI)

• October 01, 2008

  Berufsgenossenschaft für Gesundheitsdienst und Wohlfahrtspflege (BGW)

  Fujitsu was chosen from a number of well-known IT service providers. At that time, the BGW had been a customer of the IT service provider specialised in service & support, software development and system integration for many years. Fujitsu had been responsible for the hardware service at the BGW.

• November 01, 2006

  Barmer

  BARMER is Germany’s biggest health insurance company with 7.1 million policyholders. Their head office is in Wuppertal-Barmen, Germany.

• April 02, 2005

  Belgacom Case Study

  Belgacom opts for CentricStor to speed up data protection in the open systems world.

• May 28, 2010

  Bank of Spain

  The Bank of Spain is the country's national central bank. It is responsible for areas including promoting the proper working and stability of the financial system, supervising solvency and compliance, preparing and publishing statistics, and advising the government.

• May 01, 2009

  Banco Espírito Santo

  Banco Espirito Santo implemented Fujitsu’s RBU-10 advanced Cash Management solution following an initial evaluation of Cash Management equipment from six companies.

• July 01, 2009

  Bahlsen GmbH & Co. KG

  Bahlsen GmbH & Co. KG has outsourced IT operations at eight European sites to TDS. The Neckarsulm-based service provider has assumed responsibility for the biscuit manufacturer’s entire IT infrastructure and delivers a variety of services, including application hosting, application management and operation of the desktop infrastructure.

• June 01, 2009

  Association of Train Operating Companies (ATOC): Business Applications Development

  The daily operation of the Rail Journey Information Service (RJIS) business application, continues to be undertaken by Fujitsu as an application managed service. Every day this application manages the planning of 80,000 rail journeys.

• May 01, 2009

  Association of Train Operating Companies (ATOC)

  ATOC agreed a five year, £13 million deal with Fujitsu to refresh, enhance and streamline the hardware and applications technology used by RJIS, so that it could be supported until at least 2014. It also had to have the capacity to handle an increase in workload, largely driven by a massive growth in online sales (25% year-on-year) and greater use of Ticket-on-Departure vending-style machines used to collect ticket.

• September 14, 2011

  Ministry of Defence: ATLAS Consortium Keeps DII on Schedule with a New UAD Supply Chain

  The Defence Information Infrastructure (DII) replaces the Ministry of Defence’s (MoD) many individual IT systems with a single, more efficient information infrastructure to support up to 300,000 users in the UK and overseas. ATLAS partner Fujitsu created a centralised UAD build centre that complied with the MoD’s strict security demands and was able to assemble, configure and deliver up to 1,000 UADs every week.

• February 01, 2008

  Allianz

  Allianz’s extensive IT infrastructure in Germany was being managed by its subsidiary, IT service provider Allianz Shared Infrastructure Services GmbH (ASIC). However, ASIC wanted to standardise, consolidate and streamline operations by forging a long term strategic partnership with an external vendor for the supply, installation, support and maintenance of Allianz’s desktop, network and telecommunication services in Germany.

• January 01, 2003

  Arriva Trains Northern: Benefits Realisation

  Fujitsu was chosen by Arriva to implement its ResultsChain-based Benefits Realisation solution, providing a visually powerful 'roadmap' of how objectives are achieved and dramatically improving business planning methods.

• April 01, 2005

  An Garda Síochána

  The project was a far-reaching programme of work which covered the full development life cycle from initial process definition through to supporting the live operation of the solution.

• June 01, 2006

  Case Study: An Post

  Fujitsu Facilitates Smooth Migration to VB.Net at An Post

• August 19, 2010

  Airtricity: Realignment of Critical Processes to Support Business Growth

  To re-align mission-critical business processes and legacy systems ready for the deregulated market, Airtricity initiated a Market Opening Programme. The company chose Fujitsu to lead the analysis, design, implementation and delivery of the re-engineered processes.

• June 02, 2010

  Australian Government: Fujitsu Delivers Award-Winning Maritime System

  Fujitsu's Australian Maritime Identification System (AMIS) brings together maritime data from a disparate and widely dispersed array of systems into a single database for data fusion, analysis and threat assessment.

• September 01, 2008

  Aeon: TeamPoS 3000 self-checkout system

  Fujitsu was chosen to implement a new SCO solution, using technology based on its retail-hardened TeamPoS 3000 (TP3000) terminals, which are designed to withstand the rigours of highvolume checkout environments with easy serviceability.