Telecommunications, Pioneering Standards, highest standards of quality and reliability
A Quality Approach
Pioneering Standards Achieving the highest standards of quality and reliability are priorities at Fujitsu Telecommunications Europe, resting at the centre of our corporate values.
Total quality can only be achieved through customer satisfaction and the continuous improvement across all aspects of our business. It reaches far beyond just the performance of outgoing products and services, permeating through every level of our operation and approach.
Innovation and improvement are our constant watchwords - in our business processes, systems and methods. We take a proactive stance, continuously striving to build quality and reliability into every step of our design, development, manufacturing processes and services.
Capabilities
Focused on Standards
Putting Quality First - With a focus on quality (BS EN ISO9001:2000, TL9000, ISO14001 and OHSAS18001), flexibility and innovation,
Fujitsu Telecommunications Europe is a major force in building the communication networks of the 21st century. We recently
became one of the first companies in the UK to achieve the highly acclaimed Telecommunication Industry's Quality Management
System, TL9000/ISO9001:2000 certification. This momentous achievement follows a tradition of continuous quality system improvements
within the company.
A Motivating Culture
People Make The Difference - Our commitment to total quality is supported by the ongoing development of our people. We continually
seek better ways of delivering the education, training and tools our employees need to meet evolving challenges. Increases
in personal effectiveness have a measurable impact on the quality of our output - and it is the synergy that we create that
makes us strong. Employees across the corporation focus on critical-to-customer and critical-to-quality attributes in order
to deliver excellence in customer expectations. We aim to connect with our customers, so that we deliver genuine and tangible
value to the market. The commitment to external customers also extends to internal customers, as we emphasise the importance
of providing quality work to our co-workers. By maintaining this dual focus on external and internal customers, we direct
every action, task and expectation towards total customer satisfaction.
Processes that Deliver
Managing Success - We have evolved a successful approach, adopting the route of integrated process management. All of our
business processes are mapped, enabling us to understand the activities, outputs, inputs and triggers that drive these processes;
as well as the people skills and technology needed to deliver efficiency and value that we translate to our customers.
Our mission is very clear - to manage and control our processes in order to reduce process variability and waste. This in
turn leads to a reduction in defects so that customer satisfaction and profitability is continuously improved. Our focus
is to identify and manage the inputs to our processes, ensuring that we achieve successful outputs every time. This involves
identifying and concentrating on the vital few and most critical input variables to processes. We can then manage the output
effectively, reducing costs and eliminating waste.
