Telecoms and Media in Scotland
With our unrivalled experience of the telecoms sector – both fixed and mobile – we are the leading name for consulting and IT infrastructure solutions designed to help telecoms providers deliver the best possible service to their customers. Specialist services include billing solutions, end-user products and service desks.
Throughout Scotland, we are supporting all BT’s telephone exchanges, re-cabling its data centres and upgrading existing access networks to their new 21CN core IP based network – the world’s first IP converged network destined to radically improve services for BT customers the length and breadth of the country.
Virgin Media relies on Fujitsu to provide unrivalled broadband customer support, not only for Virgin customers but also for customers of Tesco and Which magazine. We are on every High Street too, providing IT support for Vodafone and Orange in around 50 Scottish stores.
And you’ll soon see the results of Fujitsu providing a digital media network service for JC Decaux at BAA airports in Edinburgh, Glasgow and Aberdeen. This total solution project includes content hosting at a secure data centre, on-site installation, helpdesk provision and mobile engineering support for multiple plasma screens placed strategically in key locations throughout the airports.
Keeping in-store queues mobile at Vodafone
With no system to differentiate customers based on their requirements, the problem for Vodafone was that lengthy queues and frustration at not always getting in front of the right specialist adviser resulted in many customers leaving the store without making a purchase.
The Fujitsu solution was to implement the world-class Q-MATIC queue management system.
Utilising touch-screen technology, this system takes the customer through a set of questions to identify their requirements. It then issues a ticket indicating their position in the correct queue to see the most appropriate adviser, with large LCD screens keeping them updated on their progress up the queue.
Benefits:
- Higher customer satisfaction
- Faster transaction times
- Enhanced management information
- Sales increased by 3.5%
